Rachael Petlock
Sonoma,CA
Summary
Professional with comprehensive experience in front office operations, adept at managing high-volume environments with efficiency and poise. Known for strong communication skills, organizational abilities, and keen attention to detail. Collaborative team player focused on achieving results and adapting to changing needs seamlessly. Proficient in scheduling, customer service, and administrative support, ensuring smooth daily operations.
Overview
10
10
years of professional experience
Work History
Front Desk Receptionist
Artesa Vineyards & Winery
09.2014 - 11.2024
- Greeted incoming visitors and guests professionally and provided friendly, knowledgeable assistance.
- Manage the table seating and assigning of wine ambassadors to our guests.
- Develop a pre-shift seating plan.
- Assist Visitor Center as needed.
- Streamlined front desk operations by effectively managing phone calls, emails, and walk-in clients.
- Answered phone promptly and directed incoming calls to correct offices.
- Resolved customer problems and complaints.
- Responded to inquiries from callers seeking information.
Education
High School Diploma -
Healdsburg Senior High School
Healdsburg, CASkills
- Customer service
- Attention to detail
- Time management
- Listening skills
Timeline
Front Desk Receptionist
Artesa Vineyards & Winery
09.2014 - 11.2024
High School Diploma -
Healdsburg Senior High School
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