Rachael Pfannenstiel
Norton
Summary
Detail-oriented professional with experience at Prairie Land Electric, excelling in collections duties and billing statement management. Proven ability to enhance customer communication and maintain data accuracy. Skilled in spreadsheet management, I effectively resolved disputes and streamlined billing processes, ensuring timely payments and fostering positive client relationships.
Overview
15
15
years of professional experience
Work History
Billing Clerk
Prairie Land Electric
09.2019 - Current
- Handle account payments and provide information regarding outstanding balances.
- Execute billing tasks and recorded information in company databases.
- Generate daily, weekly and monthly reports for billing department.
- Enter and maintain billing information in company internal databases for accessibility.
- Process payment via telephone and in person with focus on accuracy and efficiency.
- Collaborate with customers to resolve disputes.
- Produce and mail monthly statements to customers and assist with related requests for information and clarification.
- Perform collections duties.
Dental Assistant
Centre Sky Dentistry
01.2011 - 09.2019
- Prepared and arranged instruments, medications, and required materials for dental procedures.
- Assisted dentists, hygienists, and other personnel by handing appropriate tools and supplies needed for procedures.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate.
- Sterilized rooms and prepped equipment and instruments for multiple procedures daily.
- Prepared patient x-rays and images for dentist review.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Explained treatment procedures and instructed patients on home care guidelines.
- Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
- Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges, and other dental prosthetics.
- Took dental images following strict patient protection rules, applying lead aprons.
Education
Norton Community High School
Norton, KSNo Degree -
University of Nebraska At Kearney
Kearney, NESkills
- Collections duties
- Billing statement management
- Customer communication
- Spreadsheet management
- Accuracy and precision
- Data entry proficiency
- Collections processing
Timeline
Billing Clerk
Prairie Land Electric
09.2019 - Current
Dental Assistant
Centre Sky Dentistry
01.2011 - 09.2019
Norton Community High School
No Degree -
University of Nebraska At Kearney
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