Summary
Overview
Work History
Education
Skills
Timeline
Generic

Rachael Rednour

Cicero,IN

Summary

10+ years of experience in customer-facing roles with expertise in provider/vendor relations, issue resolution, and data management. Proven ability to triage inquiries, manage high-volume inboxes, and resolve concerns with professionalism and empathy. Strong background in administrative support, contract/vendor compliance, and budget tracking. Proficient in Microsoft Office Suite, and multiple CRM/provider management systems. Recognized for excellent communication, organizational skills, and building trusted relationships with clients and stakeholders.

Overview

12
12
years of professional experience

Work History

Workplace Experience Coordinator

CBRE/Microsoft
01.2015 - 01.2025
  • Served as primary contact for internal stakeholders, vendors, and clients in high-volume environment.
  • Managed inbox inquiries to ensure timely responses and appropriate routing of requests.
  • Resolved day-to-day vendor issues independently; escalated complex matters with clear documentation.
  • Oversaw vendor management, focusing on contract compliance and credentialing documentation.
  • Maintained accurate provider/vendor data across Dynamics365, Access, and hybrid systems.
  • Assisted with budgeting and expense invoice management; advised management on budget variances.
  • Booked travel arrangements for employees for various events as needed.
  • Collaborated with cross-functional teams to enhance workflows and improve service delivery.

Host/Customer Service

Harbor Trees Clubhouse
02.2014 - 01.2015
  • Functioned as primary contact for guests, addressing inquiries and facilitating large banquet events.
  • Answered customer questions about hours, seating, and menu information.

Paralegal Intern

McClure O’Farrell Law Firm
10.2014 - 12.2014
  • Supported attorneys by drafting, reviewing, and filing legal documents.
  • Conducted research, investigated facts, and maintained accuracy of case data.
  • Communicated professionally with clients and internal staff to manage sensitive information.

Server

Wolfe’s Waterfront Grill
05.2013 - 11.2013
  • Delivered customer-focused service in fast-paced environment, ensuring high satisfaction through attentive assistance.
  • Coordinated guest seating arrangements to enhance overall dining experience.
  • Managed special requests efficiently to cater to individual guest needs.

Education

Associate of Paralegal Degree -

International Business College
Indianapolis, IN
12.2014

Skills

  • Multitasking and organization
  • Customer service
  • Data entry
  • Decision-making
  • Microsoft Office proficiency
  • Work planning and prioritization
  • Presentation skills
  • Event coordination

Timeline

Workplace Experience Coordinator

CBRE/Microsoft
01.2015 - 01.2025

Paralegal Intern

McClure O’Farrell Law Firm
10.2014 - 12.2014

Host/Customer Service

Harbor Trees Clubhouse
02.2014 - 01.2015

Server

Wolfe’s Waterfront Grill
05.2013 - 11.2013

Associate of Paralegal Degree -

International Business College

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