Rachael Roman
Fenton,MI
Summary
Holds a Bachelor's degree in Psychology, emphasizing understanding of behavior. Motivated and adaptable, with a proven ability to tackle challenges effectively. Strong interpersonal skills support collaboration and relationship-building. Committed to applying psychological principles to enhance workplace dynamics.
Overview
7
7
years of professional experience
Work History
Key Holder
Bath & Body Works
Fenton, MI
10.2022 - 07.2025
- Supervised employees by providing direction on tasks and expectations regarding customer service standards.
- Managed key holder responsibilities such as opening and closing the store, and setting alarms.
- Monitored employee performance to ensure adherence to company policies and procedures.
- Provided excellent customer service by greeting customers in a friendly manner and responding to inquiries promptly.
- Asked open-ended questions to learn about customers' needs, and escorted them to proper merchandise locations.
- Handled customer inquiries and complaints with professionalism and patience.
- Coached staff on strategies to enhance performance and improve customer relations.
- Trained, managed, and motivated employees to promote professional skill development.
Cat Care Volunteer
Pet Angel Adoption and Rescue
Frankenmuth, MI
10.2022 - 07.2024
- Cleaned up after accidents in order to maintain a sanitary environment.
- Ensured safety protocols were followed at all times while working with animals in a shelter setting.
- Kept detailed records of interactions with each cat, including notes on personality traits, behaviors, and responses to stimuli.
- Fed and watered animals in care, following special diets and regular medication administration schedules.
- Observed cats for signs of illness or distress and reported any concerns to the supervisor.
- Maintained animal shelter by cleaning and disinfecting kennels, cages, and equipment, scooping litter boxes, washing dishes and laundry, taking out garbage, and performing custodial duties.
Cashier
Walmart
Fenton, MI
06.2018 - 08.2019
- Maintained orderly appearance of checkout area and restocked supplies as needed.
- Operated cash register efficiently and accurately, processed payments by cash, credit card, and gift card.
- Resolved customer complaints professionally according to company policy.
- Delivered a high level of customer service to customers using active listening and engagement skills.
- Boosted customer satisfaction levels by going the extra mile to personalize service for each customer.
Education
Bachelor of Arts - Psychology
Saginaw Valley State University
Saginaw, MI05-2025
High School Diploma -
Fenton High School
Fenton, MI05-2018
Skills
- Customer service
- Problem solving
- Time management abilities
- Manage employees
- Behavioral observation
- Relationship building
- Organizational skills
- Compassionate communication
References
References available upon request.
Timeline
Key Holder
Bath & Body Works
10.2022 - 07.2025
Cat Care Volunteer
Pet Angel Adoption and Rescue
10.2022 - 07.2024
Cashier
Walmart
06.2018 - 08.2019
Bachelor of Arts - Psychology
Saginaw Valley State University
High School Diploma -
Fenton High School
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