Summary
Overview
Work History
Education
Skills
Timeline
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Rachael R. Saia

Rachael R. Saia

Lake in The Hills,Il

Summary

Detail-oriented Medical Receptionist with expertise in patient scheduling, insurance verification, and HIPAA compliance. Proven ability to enhance front desk operations and provide exceptional patient support.

Overview

7
7
years of professional experience

Work History

Medical Receptionist

ThriveOB and Womens Wellness
Barrington, IL
01.2025 - Current
  • Answered phone calls and addressed patient inquiries promptly.
  • Verified insurance information and collected co-payments effectively.
  • Processed referrals and ensured timely communication with specialists.
  • Oversaw front desk operations, ensuring efficient patient check-in and check-out processes.
  • Trained and mentored new reception staff on office procedures and systems.
  • Ensured compliance with healthcare regulations and confidentiality standards during interactions.
  • Performed administrative tasks such as filing documents and updating databases.
  • Handled correspondence, managed files and performed other clerical duties for office staff.
  • Maintained patient records in an organized manner, ensured HIPAA compliance, monitored patient flow during peak hours, provided customer service support to patients.

Medical Receptionist

Derick Dermatology
Crystal Lake, IL
09.2023 - 01.2025
  • Check patients in and out of appointments.
  • Identify ID and validate insurance.
  • Run co-pays.
  • Organize patient files.
  • Make calls.
  • Run front desk operations.
  • Scheduling & rescheduling appointments.
  • Managed patient check-in and check-out processes efficiently.
  • Maintained accurate patient records using electronic health record systems.

Barista

Starbucks, Mariano's Crystal Lake
Crystal Lake, IL
05.2021 - 10.2022
  • Welcomes customers by determining their coffee interests and needs.
  • Educates customers by presenting and explaining the coffee drink menu; answering questions.
  • Prepares and sells coffee drinks by following prescribed recipes and preparation techniques for coffee drinks, such as espresso, espresso, caffe latte, and cappuccino.
  • Generates revenues by attracting new customers; defining new and expanded services and products.
  • Maintains inventories by replenishing coffee bean supply; stocking coffee brewing equipment; maintaining supplies, pastries, and cookies for the coffee bar.
  • Maintains a safe and healthy work environment by following organization standards and sanitation regulations.
  • Improves quality results by studying, evaluating, and re-designing processes; implementing changes; maintaining and improving the appearance of the store and coffee bar.
  • Updates job knowledge by participating in educational opportunities; reading coffee, retail trade, and food service publications; maintaining personal networks.
  • In charge of making schedules that accommodate everyone's needs and availability.
  • Reason for leaving: Left due to responsibility differences with the department manager.
  • Employer: Leah N. Heims leah.heims@marianos.com

Head Barista

Daily Projects Coffee Bar
Algonquin, IL
04.2018 - 05.2020
  • Managed daily operations of high-traffic coffee bar environment.
  • Trained and mentored new baristas on coffee preparation techniques.
  • Oversaw inventory management, ensuring optimal stock levels of supplies.
  • Collaborated with team members to maintain cleanliness and organization standards.
  • Provided exceptional customer service, fostering a welcoming atmosphere for guests.

Education

High School -

Harry D Jacobs High School
Algonquin, IL
05.2021

Some College (No Degree) - Certified Medical Assiting

NHA
Online

Some College (No Degree) - Social Sciences

Elgin Community College
Elgin, IL

Skills

  • Patient scheduling
  • Insurance verification
  • Electronic health records
  • Front desk operations
  • HIPAA compliance
  • Time management
  • Staff training
  • Problem solving
  • Effective communication
  • Attention to detail
  • Multitasking efficiency
  • Medical office administration
  • Appointment scheduling
  • Telephone etiquette

Timeline

Medical Receptionist

ThriveOB and Womens Wellness
01.2025 - Current

Medical Receptionist

Derick Dermatology
09.2023 - 01.2025

Barista

Starbucks, Mariano's Crystal Lake
05.2021 - 10.2022

Head Barista

Daily Projects Coffee Bar
04.2018 - 05.2020

High School -

Harry D Jacobs High School

Some College (No Degree) - Certified Medical Assiting

NHA

Some College (No Degree) - Social Sciences

Elgin Community College

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