Rachael Stover
PortChester,New York
Summary
Proven Supervisor with a track record of enhancing team productivity and customer satisfaction at Air Riderz Trampoline Park. Expert in strategic planning and operations management, coupled with a knack for fostering positive environments and adaptability. Achieved significant improvements in efficiency and reduced employee turnover, demonstrating both hard and soft skills essential for high-paced settings. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Supervisor
Air Riderz Trampoline Park
01.2024 - Current
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Streamlined operations for increased efficiency through regular process reviews and implementing necessary changes.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
FOH Team Member
Milton Point Provisions
10.2023 - 01.2024
- Enhanced customer experience by providing friendly and efficient service at the front counter
- Contributed to a positive team environment by assisting coworkers with tasks when needed.
- Maintained a clean and organized work area, ensuring a safe and sanitary environment for customers and staff.
- Handled cash transactions accurately, balancing the register at the beginning and end of each shift.
Waitress Supervisor
Orienta Beach Club
04.2021 - 09.2023
- Enhanced customer satisfaction by efficiently managing waitstaff schedules and ensuring optimal coverage during peak hours.
- Improved teamwork among staff members by leading regular meetings to address concerns, share best practices, and set goals.
- Streamlined the ordering process for customers by implementing a new menu layout and training staff on upselling techniques.
- Increased overall dining experience by maintaining high standards of cleanliness and organization throughout the restaurant.
Hostess
Orienta Beach Club
04.2021 - 09.2023
- Enhanced customer experiences by efficiently managing reservations and seating arrangements.
- Reduced wait times for guests by effectively coordinating with other team members during peak hours.
- Increased overall dining satisfaction by promptly addressing and resolving guest concerns or issues.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
Education
High School Diploma -
Port Chester High School
Port Chester, NY06.2024
Skills
- Strategic Planning
- Data Analytics
- Staff Management
- Schedule development
- Operations Management
- Complex Problem-Solving
- Effective Communication
- Professionalism
- Reliability
- Adaptability
Certification
-First Aid Certification
-AED Certification
-CPR Certifcation
Timeline
Supervisor
Air Riderz Trampoline Park
01.2024 - Current
FOH Team Member
Milton Point Provisions
10.2023 - 01.2024
Waitress Supervisor
Orienta Beach Club
04.2021 - 09.2023
Hostess
Orienta Beach Club
04.2021 - 09.2023
High School Diploma -
Port Chester High School
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