Rachael Wiltrout
Minneapolis,MN
Summary
Motivated and results-driven professional with a proven track record of success in various industries. Strong communication and interpersonal skills. Excels in collaborating effectively with diverse teams. Exceptional problem-solving abilities and keen eye for detail ensure accuracy and efficiency in all tasks. Committed to continuous learning and professional development. Actively seeks new challenges to enhance skills and contribute to organizational growth.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Certified Pharmacy Technician
Hy-Vee Pharmacy
05.2018 - 01.2024
- Maintained exceptional customer service in all interactions
- Communicated effectively and efficiently with insurance companies, doctors, and patients
- Completed fast and accurate prescription data entry into the Mckesson Enterprise system
- Ensured proper billing of insurance companies and handling insurance issues in a timely manner
- Completed Rapid and PCR COVID-19 testing
- Followed proper instructions and gave COVID-19 vaccines
- Created and managed the schedule for the pharmacy department staff
Order Entry Technician- certified
AlixaRx Pharmacy
04.2022 - 10.2022
- Communicated effectively and efficiently with insurance companies, doctors, and patients
- Maintained exceptional customer service in all interactions
- Completed fast and accurate prescription data entry into the Framework and DocuTrack system
- Answer customers' questions, and provide information on procedures or policies
Senior Certified Pharmacy Technician
Walgreens
06.2015 - 01.2018
- Obtained national certification through the Pharmacy Technician Certification Board
- Obtained highest level of promotion as senior certified pharmacy technician
- Managed inventory and ensured accurate stock and cost
- Created returns for excess inventory, returned merchandise and outdated supply
- Trained new employees on company procedures
- Resolved conflicts ranging from patient complaints to supply issues
- Handled unresolved insurance issues, data entry, and phone calls
Education
Vocational training - undefined
Pharmacy Technician
Shakopee, MN05.2015
Skills
- Pharmacy and customer records management
- Staff Development
- Drug storage procedures
- Manual and automated medication dispensing
- Team collaboration
- Drug inventory management
- Confidentiality and HIPAA
- Drug Delivery Mechanisms
- Receiving incoming supplies
- Knowledge of brand and generic drugs
- Medication dispensing
- Answering customer questions
- Typing medication labels
- Flexible and Adaptable
- Organization and Time Management
- Good Telephone Etiquette
- Excellent Communication
- Dependable and Responsible
- Attention to Detail
- Self-Motivated
- Schedule optimization
- Schedule Coordination
- Insurance Verification
- Electronic Medical Records
- Medical terminology understanding
- Relationship building and retention
- Medicare and Medicaid process
- Complaint resolution
- Written Communication
- Data Entry
- Multitasking Abilities
- MS Office
- Critical Thinking
Certification
- PTCB Certification, 2026-01-31
Accomplishments
- Supervised team staff members.
- Trained all new pharmacy technicians on pharmacy policies, procedures and best practices.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Timeline
Order Entry Technician- certified
AlixaRx Pharmacy
04.2022 - 10.2022
Certified Pharmacy Technician
Hy-Vee Pharmacy
05.2018 - 01.2024
Senior Certified Pharmacy Technician
Walgreens
06.2015 - 01.2018
Vocational training - undefined
Pharmacy Technician
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