Rachael Young
Miramar,FL
Summary
Results-driven Assistant General Manager with proven success in overseeing daily operations, enhancing team performance, and improving operational efficiency. Expertise includes staff leadership, budgeting, customer satisfaction, and process optimization, with a demonstrated ability to lead at the senior level.
Overview
33
33
years of professional experience
Work History
Assistant General Manager
Courtyard by Marriott
Dania Beach, FL
01.2020 - 01.2026
- Led daily operations to enhance guest satisfaction and streamline service delivery.
- Developed training programs for staff, improving team performance and operational efficiency.
- Collaborated with department heads to implement cost-control measures and optimize resources.
- Coordinated marketing initiatives, increasing brand visibility and driving customer engagement.
- Analyzed guest feedback to identify areas for improvement and enhance overall experience.
- Oversaw budgeting processes and financial reporting, ensuring adherence to fiscal targets.
- Fostered a positive work environment through effective communication and conflict resolution strategies.
- Handled cash accurately and prepared deposits.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Resolved problems promptly to elevate customer experience.
- Managed inventory systems to ensure availability of supplies while minimizing waste.
- Led cross-functional teams to enhance operational efficiency and streamline processes.
- Monitored key performance indicators, identifying areas for continuous improvement and growth.
Operations Manager
Courtyard by Marriott
Weston, FL
06.2019 - 01.2020
- Streamlined daily operations to enhance guest satisfaction and service efficiency.
- Led team training sessions to improve staff performance and operational knowledge.
- Implemented process improvements that reduced operational delays and enhanced workflow efficiency.
- Monitored compliance with brand standards, ensuring consistency across all service areas.
- Managed vendor relationships, negotiating contracts to ensure quality service delivery at competitive rates.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed food and beverage operations for on site restaurant Bistro.
- Developed and maintained relationships with external vendors and suppliers.
- Analyzed and reported on key performance metrics to senior management.
Night Auditor Supervisor
Courtyard by Marriott
Plantation, FL
06.2018 - 06.2019
- Supervised nightly operations, ensuring adherence to hotel policies and procedures.
- Reviewed daily revenue reports, identifying discrepancies and implementing corrective actions.
- Trained and mentored staff on front desk procedures and customer service excellence.
- Coordinated with housekeeping to ensure timely room availability for guests.
- Managed cash handling processes, maintaining accuracy in transactions and deposits.
- Prepared comprehensive reports for management on nightly operational performance, enabling informed decision-making regarding future strategies and improvements.
- Prepared comprehensive reports for State tax audit
Education
High School Diploma -
St Andrew's High School For Girls
Kingston, Jamaica Skills
- Staff management
- Inventory control
- Operations management
- Staff development
- Food safety and sanitation
- Employee relations
- Employee scheduling
- Customer relationship management (CRM)
Timeline
Assistant General Manager
Courtyard by Marriott
01.2020 - 01.2026
Operations Manager
Courtyard by Marriott
06.2019 - 01.2020
Night Auditor Supervisor
Courtyard by Marriott
06.2018 - 06.2019
High School Diploma -
St Andrew's High School For Girls