Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Rachel Acevedo

Orlando,FL

Summary

Accomplished Spanish Translator with a proven track record at Travelers Insurance, enhancing customer satisfaction through effective bilingual communication and claims support. Expert in Microsoft Office Suite and data entry, I excel in fast-paced environments, ensuring accuracy and efficiency. My strong research capabilities and technical proficiency drive superior service and operational excellence.

Overview

12
12
years of professional experience

Work History

Spanish Translator

Travelers Insurance
Orlando, FL
05.2023 - Current
  • Facilitate Communication: Serve as the primary language resource for Spanish-speaking clients, ensuring clear and accurate communication during the claims process.
  • Assist in Claims Processing: Support the claims department by interpreting conversations and written communications, aiding in the expeditious resolution of claims.
  • Enhance Customer Experience: Contribute to customer satisfaction by providing timely and professional translation services while fostering trust and understanding with Spanish-speaking clients.
  • Respond to Customer Inquiries: Address customer inquiries directly or appropriately redirect them to the relevant department or claims professional for further assistance.

Mortgage Loan Processor

Paramount Residential Mortgage Group - PRMG
Orlando, FL
08.2020 - 04.2023
  • Processed loans across various departments, ensuring accurate and equitable proceedings in a fast-paced environment.
  • Interacted with clients both in-person and via phone to address inquiries, facilitate transactions, and resolve issues efficiently.
  • Compiled documentation required for submission to government agencies for processing.
  • Provided swift turnaround times to maintain adherence to a rapid processing schedule.
  • Made necessary updates to records in relevant systems to ensure data integrity and accuracy.

Customer Service Representative

Martin Brower company LLC
Orlando, FL
11.2012 - 01.2017
  • Responded promptly to customer requests for products, services, and company information, ensuring a high level of customer satisfaction.
  • Provided primary support to both internal and external customers, addressing inquiries and resolving issues effectively.
  • Processed purchase orders while applying appropriate discounts and rewards, ensuring accuracy in order verification with Dispatchers.
  • Acted as a liaison between drivers and vendors, facilitating effective resolution of claims and issues.

Education

High School Diploma -

Oak Ridge High School
Orlando, FL
06-1984

Skills

  • Research Capabilities: Strong research skills, enabling thorough analysis and resolution of customer inquiries and complex issues
  • Technical Proficiency: Skilled in Microsoft Office Suite, including Word, Excel, PowerPoint, and Outlook, contributing to efficient reporting and documentation
  • Data Entry Accuracy: Proficient in 10-key touch typing with a typing speed of 45 words per minute, ensuring efficient and accurate data input
  • Bilingual Proficiency: Fluent in English and Spanish, facilitating effective communication with a diverse clientele

Accomplishments

  • Recognition Award for outstanding performance in the Spanish Translation Department, highlighting my commitment to bilingual excellence and effective communication.
  • Successfully completed the First Notice of Loss (FNOL) processes for both (Non-BI) and (BI) customers within less than a year, demonstrating efficiency and proficiency in claims management.

Timeline

Spanish Translator

Travelers Insurance
05.2023 - Current

Mortgage Loan Processor

Paramount Residential Mortgage Group - PRMG
08.2020 - 04.2023

Customer Service Representative

Martin Brower company LLC
11.2012 - 01.2017

High School Diploma -

Oak Ridge High School

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Rachel Acevedo