Rachel Adams
Colon,MI
Summary
Dynamic professional with a proven track record at The West Agency Farm Bureau, adept in complaint resolution and data entry. Excelled in enhancing client relations and streamlining processes, demonstrating exceptional organizational and interpersonal skills. Achieved significant improvements in customer service efficiency and data management accuracy.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Customer Service Representative
The West Agency Farm Bureau
2020.11 - Current
- Perform day-to-day service tasks of policy changes, billing questions, new business submissions and assist in the claims process
- Resolve service issues by clarifying the customer's concern, determining the cause of the issue, explaining the best solution and ensuring resolution
- Maintain documentation of all client interaction
- Participate in formal and informal meetings as needed
- General maintenance and cleaning of the office
Cleaning Business Owner/Operator
Self-employeed
2014.02 - 2020.11
- Interviewed clients to go over what I offered and what they wanted done in their homes.
- Had to purchase supplies for the business
- Had to have an organized schedule of which clients I was cleaning for weekly, bi-weekly and monthly
- When in the homes I would dust, sweep, mop, clean bathrooms and kitchens in a timely maner
- Had to keep my receipts and income organized for tax purposes
Assembly Line Worker
Forest River/Viking RV's
2013.02 - 2014.01
- Used established assembly instructions to complete jobs quickly, accurately, and with zero errors.
- Completed durable assemblies and subassemblies with hand and power tools.
- Assisted quality assurance by inspecting items and removing defective parts.
- Documented production data and output to enable tracking history and maintain accurate records.
- Trained and mentored new employees to apply best practices on assembly line operations and comply with procedures and regulations.
- Streamlined production process to maximize safety and productivity.
- Stocked and replenished parts used on assembly line to maintain consistent supply and inventory.
- Followed outlined specifications to implement assembly plans.
- Conducted quality assurance inspections on finished components and identified issues.
Assembly Line Worker
American Axle & Manufacturing, Inc
2000.04 - 2003.07
- Used established assembly instructions to complete jobs quickly, accurately, and with zero errors.
- Completed durable assemblies and subassemblies with hand and power tools.
- Assembled components with minimal supervision, exceeding expected project milestones.
- Assisted quality assurance by inspecting items and removing defective parts.
- Documented production data and output to enable tracking history and maintain accurate records.
- Followed outlined specifications to implement assembly plans.
- Performed visual and functional inspection of components to determine quality and identify defects.
- Followed protocols to enhance protection and maintain safe work environment.
- Troubleshot assembly line to repair malfunctions and avoid disruptions.
- Assembled products and components and made proactive adjustments to settings to produce work within tight tolerances.
- Performed quality checks on finish products to verify compliance specifications and assign appropriate quality grades.
Education
High School Diploma -
Constantine High School
Constantine, MI06.1998
Skills
- Appointment Scheduling
- Information Security
- Complaint resolution
- Data Collection
- Call Management
- Product Knowledge
- Paperwork Processing
- Account updating
- Data Entry
- Client Relations
- Microsoft Excel
Certification
- Resident Producer License - 06-03-2022 through 06-03-2026
Timeline
Customer Service Representative
The West Agency Farm Bureau
2020.11 - Current
Cleaning Business Owner/Operator
Self-employeed
2014.02 - 2020.11
Assembly Line Worker
Forest River/Viking RV's
2013.02 - 2014.01
Assembly Line Worker
American Axle & Manufacturing, Inc
2000.04 - 2003.07
High School Diploma -
Constantine High School
- Resident Producer License - 06-03-2022 through 06-03-2026
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