Rachel Hager
Eagle Lake,MN
Summary
Experienced dental professional with 31 years in the field, progressing from dental assistant to office manager. Skilled in front office management, treatment consulting, and insurance administration. Achievements include streamlining office operations and improving patient engagement. Maintains active licensure and a strong commitment to professional development.
Overview
31
31
years of professional experience
1
1
Certification
Work History
Dental Office Manager
Eagle Lake Family Dentistry
Eagle Lake, MN
01.2017 - Current
- Evaluated individual and team business performance and identified opportunities for improvement.
- Assisted in training new employees on office policies and procedures related to dental services.
- Hired, trained and monitored new office employees and took corrective action when necessary.
- Prepared monthly reports summarizing activity within the dental practice for review by senior management.
- Performed financial analysis to identify areas of cost savings or revenue enhancement opportunities.
- Coordinated execution and improvement of daily dental office practices.
Dental Assistant/Office Coordinator
Eagle Lake Family Dentistry
Eagle Lake, MN
01.1998 - 12.2016
Dental Assistant
Dr. Craig Peterson DDS
Waseca, MN
09.1994 - 12.1997
Education
Associate of Arts - Dental Assisting
South Central Technical College
1994
Course Completion - Nitrous Oxide
MSU Dental Clinic
2003
Skills
- EagleSoft software skills
- Patient educator
- Appointment scheduling proficiency
- Insurance verification competency
- Insurance billing specialist
- Dental office expertise
- Front office procedures expertise
- Fully Expanded Dental Assisting
- CPR
- Sealants (SE)
- Topical fluoride (TF)
- Study model pour and trim
- OSHA certification
- Bleaching and whitening technique
- Coronal polishing ability
- Suture removal competency
- Computer charting
- Digital x-rays
Certification
Graduated in 1994 as a licensed and certified dental assistant. I am also licensed to administer nitrous oxide and am up to date with CPR/AED certification.
Community Service
Dental Health Initiative: Annual dental health education in our K-5 Elementary school in Eagle Lake. Talking with students and staff about the importance of good oral hygiene.
Civic Community Volunteer: Tator Days Committee Member which includes planning, scheduling, hiring, and facilitating the 3-day city celebration.
Timeline
Dental Office Manager
Eagle Lake Family Dentistry
01.2017 - Current
Dental Assistant/Office Coordinator
Eagle Lake Family Dentistry
01.1998 - 12.2016
Dental Assistant
Dr. Craig Peterson DDS
09.1994 - 12.1997
Associate of Arts - Dental Assisting
South Central Technical College
Course Completion - Nitrous Oxide
MSU Dental Clinic
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