Rachel Angelos
Northport
Summary
Passionate and servant retail leader with proven track record of success in driving results, development of leadership and store teams. Managed a spectrum of volumes and formats, including sixteen years at the multi-unit level. Experience leading and cultivating a customer centric store culture, delivering exceptional customer experience and service standards. Experience with managing and directing training platforms for store leadership and teams. Expertise in program effectiveness, with ongoing goal to fine- tune training process, materials and methods to use to drive business results.
Overview
21
21
years of professional experience
Work History
Director of Store Associate Experience
American Eagle Outfitters, Inc.
02.2024 - 10.2024
- Managed and directed the design, development, delivery and evaluation of the workplace training programs for Store and District Leadership
- Procured training programs and initiatives that aligned with strategic business goals; focusing on critical learning areas to ensure maximum return on investment
- Diagnosed store performance deficiencies and set well defined goals related to learning and performance solutions
- Communicated and collaborated with external and internal business partners on new initiatives that impact Store Leadership
- Functioned as a subject matter expert regarding all aspects of the training and development
- Supported District Team Leaders training for all meetings and conferences
- Maintained training and development budgets.
Regional Director In Transition
Aerie by AEO, Inc.
08.2022 - 02.2024
- Managed 3 Districts, inclusive of 48 stores in the Northeast at $130M
- Empowered District Team Leaders to upgrade talent, evaluate store experience, increase results and retention
- Developed performance of District Team Leaders through building relationships, coaching, culture and accountability
- Responsible for achieving region sales, profitability and KPI targets
- Partnered with Regional Visual Manager to ensure store set up, updates, and maintenance in order to drive brand integrity and business growth
- Achieved Gold and Diamond award in Top Performance (inclusive of sales, payroll and credit results) in 2023
- Delivered outstanding culture survey results exceeding the company.
Senior District Team Leader
Aerie by AEO, Inc.
08.2020 - 08.2022
- Managed $55M district - totalling 17 stores, including district team leader in transition overseeing 5 locations
- Exceeded expectations in Comp and Conversion
- Highest volume in the Company
- Promoted 2 District Team Leaders in Transition to District Team Leaders and 2 Senior Store Team Leaders to District Team Leaders in Transition through Individual Development Plans; by identifying areas of opportunity in their store business, individual competencies and team development
- Onboarded and Trained 2 District Team Leaders
- Mentored 2 District Team Leaders and 1 Senior Store Team Leader
- Opened 7 new stores, including a flagship location in Connecticut.
District Manager
Aerie by AEO, Inc.
05.2017 - 08.2020
- Managed $40M district - totaling 12 stores in a high volume, high profile market located in NY Metro Area with 2 Flagship locations
- Exceeded company expectations in all key metrics
- Top performer in Comp and Conversion in the Company
- Successfully managed payroll to effectively leverage against sales plans
- Achieved Gold and Diamond Award for Top Sales Performance in 2018
- Promoted 2 General Managers to District Managers in Training and 2 Store Managers to General Managers
- Developed and recruited high level talent through consistent networking
- Highly focused on internal development for succession, while ensuring strong brand culture through the district
- Opened 5 new stores, including a flagship location in NYC.
District Manager
Limited, Inc.
06.2014 - 01.2017
- Managed $30M district, totaling 17 stores in 5 states
- Including highest volume store and second highest district volume in Company
- Drove results through management accountability; Ranked in top 3 in Company with loyalty and credit acquisition
- Trained 4 District Managers in Company’s multi-channels- Retail, Outlet, and Backroom at the Limited
- Assisted with District pilots for Company initiatives
- Developed succession plans for management positions and trained internal management candidates for the highest possible success for their position.
District Manager
Henri Bendel
05.2013 - 06.2014
- Managed $10M district total of 7 stores in 5 states
- Responsible for managing store functions to ensure maximum volume
- Maintained outstanding customer service
- Managed clienteling, community outreach, store inventory levels, loss prevention, and executed development plans for store manager succession.
District Manager
Coach, Inc.
05.2003 - 05.2013
- Began Coach as an associate manager, was promoted to a store manager of a $4 million dollar store within 4 months of employment
- Led a staff of 30 employees and 5 managers in a $8 million dollar store
- As store manager, developed and promoted 4 associate managers to store managers, 5 assistant managers to associate managers
- Selected to be a member of Signature Group that rewrote the management on-boarding program for the company
- Promoted to Multi Manager in 2008
- Managed district of 13 stores including, 2 Flagship locations and 1 Men’s location
- Total district volume $25 million
- Assisted in opening 5 store locations
- Responsible for managing store functions to ensure maximum volume while maintaining outstanding customer service.
Education
Bachelors of Science in Pre-veterinary medicine -
University of Delaware
01.1993
Skills
- Individualization
- Strategic Leadership
- Talent Development
- Culture Driver
- Talent Acquisition
- Team Player
- Learner
- Achiever
- Detailed Oriented
- Adaptability
- Communication
- Optimistic & Inclusive
Timeline
Director of Store Associate Experience
American Eagle Outfitters, Inc.
02.2024 - 10.2024
Regional Director In Transition
Aerie by AEO, Inc.
08.2022 - 02.2024
Senior District Team Leader
Aerie by AEO, Inc.
08.2020 - 08.2022
District Manager
Aerie by AEO, Inc.
05.2017 - 08.2020
District Manager
Limited, Inc.
06.2014 - 01.2017
District Manager
Henri Bendel
05.2013 - 06.2014
District Manager
Coach, Inc.
05.2003 - 05.2013
Bachelors of Science in Pre-veterinary medicine -
University of Delaware
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