Summary
Overview
Work History
Education
Skills
Timeline
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Rachel Balbuena

Chickasha,OK

Summary

Dynamic professional with a proven track record in customer service and team leadership, notably at Chickasha Travel Plaza. Excelled in enhancing customer experiences and streamlining operations, achieving an exceptional accuracy level in transactions. Skilled in fostering positive environments and adept in both customer assistance and operational management, demonstrating strong work ethic and empathy.

Overview

7
7
years of professional experience

Work History

Cashier

Chickasha Travel Plaza
04.2020 - 04.2024
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Assistant Manager

Asap General Stores
04.2023 - 02.2024
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.

Cashier Team Lead

Tacobell
01.2020 - 04.2020
  • Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
  • Assisted customers by answering questions and fulfilling requests.
  • Communicated with customers and team members to solve problems.
  • Processed both cash and card purchases and returns.

Cashier/food Cook

What a Burger
01.2020 - 04.2020
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Certified Nursing Assistant

Chickasha Travel Plaza
08.2017 - 02.2019
  • Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
  • Assisted patients with daily living activities for enhanced comfort and wellbeing.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.

Education

Talking Leaves Job Corps
Tahlequah, OK
07.2017

Skills

  • Customer service
  • Customer assistance
  • Work ethic and integrity
  • Patience and empathy

Timeline

Assistant Manager

Asap General Stores
04.2023 - 02.2024

Cashier

Chickasha Travel Plaza
04.2020 - 04.2024

Cashier Team Lead

Tacobell
01.2020 - 04.2020

Cashier/food Cook

What a Burger
01.2020 - 04.2020

Certified Nursing Assistant

Chickasha Travel Plaza
08.2017 - 02.2019

Talking Leaves Job Corps

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Rachel Balbuena