Rachel Bello Acosta
Hialeah Gardens
Summary
Currently seeking an opportunity to continue providing premier service to the community.
Results-driven Representative known for productivity and efficiently completing tasks. Skilled in client communication, problem resolution, and process optimization. Excel in negotiation, strategy development, and customer relationship management. Leverage active listening, empathy, and persuasive speaking to achieve objectives and exceed goals.
Empathetic professional in customer service known for high productivity and efficiency in task completion. Possess specialized skills in conflict resolution, data entry, and customer relationship management. Excel in communication, problem-solving, and adaptability, ensuring positive experiences and outcomes for customers.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
9
9
years of professional experience
Work History
Care cordination rep
Leon Medical Centers
Hialeah Gardens
01.2026 - Current
- Assisted patients with scheduling appointments and managing healthcare inquiries.
- Provided clear information about medical services and insurance options to patients.
- Handled patient records using electronic health record systems efficiently.
- Collaborated with medical staff to ensure smooth patient flow and coordination.
- Maintained confidentiality of patient information in compliance with regulations.
- Trained new staff on operational procedures and customer service standards effectively.
- Assisted co-workers during busy periods or whenever needed in order to provide excellent customer service.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Resolved customer complaints in a professional manner while remaining empathetic to their concerns.
Assistant Deli Manager
Publix
01.2017 - 01.2025
- Delivered premier service to enhance customer satisfaction
- Coordinated team schedules to optimize operational efficiency
- Maintained paperwork, inventory, and profitability for department efficiency
- Coordinated daily schedules for deli employees to ensure coverage.
- Monitored product quality and freshness throughout the deli section.
- Supported customer service initiatives by addressing inquiries and concerns.
- Collaborated with vendors to maintain supply chain efficiency and product availability.
- Assisted with ordering supplies, maintaining records of deliveries and tracking invoices for payment purposes.
Education
High School -
Granite Hills High School
Skills
- Appointment scheduling
- Electronic health records
- Customer service
- Regulatory compliance
- Staff training
- Conflict resolution
- Inventory management
- Team coordination
- Vendor collaboration
- Operational efficiency
- Effective communication
- Problem solving
- Attention to detail
- Time management
- Data entry
- Up-selling strategies
- Business growth and retention
Additional Information
I am willing to relocate immediately for a better job and future. I want to grow professionally.
Languages
- English
- Spanish
Description
Currently seeking an opportunity to continue providing premier service to the community.
Timeline
Care cordination rep
Leon Medical Centers
01.2026 - Current
Assistant Deli Manager
Publix
01.2017 - 01.2025
High School -
Granite Hills High School