Summary
Overview
Work History
Education
Skills
Timeline
Generic
Rachel Blackwood

Rachel Blackwood

Cullman,AL

Summary

Dynamic and detail-oriented professional with extensive experience as a Medical Receptionist at Dr. Christopher LaGanke. Expert in front desk operations and appointment scheduling, delivering exceptional patient relations. Proven ability to manage multi-line phone systems and maintain accurate medical records, ensuring compliance with HIPAA regulations while fostering a welcoming environment.

Overview

21
21
years of professional experience

Work History

Medical Receptionist

Dr. Christopher LaGanke
05.2024 - 08.2025
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Helped patients complete necessary medical forms and documentation.
  • Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
  • Managed multi-line phone system and pleasantly greeted patients.
  • Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
  • Maintained current and accurate medical records for patients.
  • Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
  • Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
  • Obtained payments from patients and scanned identification and insurance cards.
  • Managed office logistics by scheduling appointments, maintaining files and collecting payments.
  • Answered phone calls and messages for 3-physician neurologist medical facility, scheduling appointments, and handling patient inquiries.

Personal Assistant

Mr. Harry Stenger, {owner} Aero Fabrication & Restoration
02.2005 - 01.2008
  • Maintained appropriate filing of personal and professional documentation.
  • Oversaw personal and professional calendars and coordinated appointments for future events.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Improved time management of the executive through effective prioritization and organization of tasks.
  • Served as first point of contact for incoming visitors or phone calls, ensuring prompt responses or directing inquiries appropriately.
  • Facilitated smoother daily operations by promptly addressing and resolving administrative issues.
  • Maintained flight logs for each pilot.
  • Helped to keep planes flight worthy, by checking FFA website for scheduled maintenance, and updating the maintenance on the FFA website.

Education

High School Diploma -

Susan Moore
Blountsville, AL
05-1989

Skills

  • Front desk operations
  • Telephone etiquette
  • Appointment scheduling
  • Microsoft office
  • Appointment setting
  • Payment collection
  • Patient relations
  • EMR / EHR
  • Referral verification
  • Account management
  • Cash handling
  • Data entry
  • Critical thinking
  • Data entry software
  • Invoice processing

Timeline

Medical Receptionist

Dr. Christopher LaGanke
05.2024 - 08.2025

Personal Assistant

Mr. Harry Stenger, {owner} Aero Fabrication & Restoration
02.2005 - 01.2008

High School Diploma -

Susan Moore

Similar Profiles

CREATE PROFILE