Rachel Chesson
Williamston,NC
Summary
Customer-oriented General Manager with ten years of experience at the facility. Adaptive and focused on delivering positive customer experience to promote loyalty and repeat business. Orchestrates scheduling, employee training, and evaluation. Provides damage control for all issues that occur at the facility. Keeps consistent communication with CEO and staff.
Overview
7
7
years of professional experience
Work History
General Manager
Fitness Unlimited Williamston
05.2022 - Current
- Manage over 1,000 customer accounts.
- In charge of all social media promotion.
- Manage budget implementations, employee reviews, training, and schedules.
- Work with CEO to create strategies to achieve desired company outcomes.
- Maintain working knowledge of all positions in club.
- Review departmental stats weekly.
- Prepare daily deposit and investigate variances in current and actual balances.
- Monthly meetings with CEO.
- Develop and maintain relationships with customers and suppliers.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
- Implement operational strategies and effectively build customer and employee loyalty.
Personal Trainer
Fitness Unlimited Williamston
01.2017 - Current
- Manage load of 10 or more clients while also assuming managerial duties of facility.
- Designed specific workout systems for individual clients based on performance ability.
- Train clients during strength training, cardio vascular exercise and mobility.
- Developed, planned and led personal and group fitness sessions as well as well-known specialty fitness programs.
- Explained exercise modifications and contraindicated movements to participants with history of injury.
Education
Bachelor of Science - Exercise Physiology
East Carolina University
Greenville, NC05.2021
Skills
- Economic Analysis
- Client Account Management
- Verbal and Written Communication
- Employee Scheduling
- Staff Training
- Sales Promotion
- Facility Management
- Event Management
- Client Relations
- Data Review
- Coaching and Mentoring
- Networking Abilities
Timeline
General Manager
Fitness Unlimited Williamston
05.2022 - Current
Personal Trainer
Fitness Unlimited Williamston
01.2017 - Current
Bachelor of Science - Exercise Physiology
East Carolina University
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