Rachel Cooney
Egg Harbor,NJ
Summary
Dynamic and dedicated professional with extensive experience in customer service at Icona. Proven ability to multitask effectively while maintaining a warm and welcoming atmosphere. Skilled in phone etiquette and fostering positive interactions, ensuring a memorable dining experience for guests. Committed to teamwork and enhancing operational efficiency in fast-paced environments.
Overview
5
5
years of professional experience
Work History
Hostess
Barrells
Margate City, NJ
05.2023 - 09.2024
- Answered customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Barista
Starbucks, Barista
Cape May Court House, NJ
09.2022 - 05.2023
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Controlled line and crowd with quick, efficient service.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
Hostess
Icona Resorts
Avalon, NJ
05.2021 - 05.2022
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Hostess
Tuckahoe Inn
Marmora, NJ
05.2019 - 12.2019
- Answered customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Education
Digital Media - Videos And Cinema
Liberty University
Lynchburg, VASkills
- Customer service
- Effective multitasking
- Patience and empathy
- Phone etiquette
Timeline
Hostess
Barrells
05.2023 - 09.2024
Barista
Starbucks, Barista
09.2022 - 05.2023
Hostess
Icona Resorts
05.2021 - 05.2022
Hostess
Tuckahoe Inn
05.2019 - 12.2019
Digital Media - Videos And Cinema
Liberty University