Rachel Crawford

Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.

• Managed inventory control, cash control, and store opening and closing procedures.
• Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
• Improved customer satisfaction through staff training in customer service and product knowledge.
• Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.

• Managed daily operations to ensure smooth functioning store, maintaining clean, safe environment for customers and employees.
• Managed inventory control, cash control, and store opening and closing procedures.
• Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
• Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.

Territory covering Polo Ralph Lauren Shops (Wholesale Division) for Macy's Memphis and Nashville locations. Home store- Oak Court Polo generated $3.5 million in sales 2007-2009. Responsible for ensuring all store standards were met and represented the RL brand expectation.

• Analyzed sales data to identify trends and helped create targeted marketing initiatives that catered to needs of customer base. Communicated any missed opportunities to Polo Account Executive, as well as Macy's Buyer and Planner.
• Provided weekly recaps to all Polo and Macy's Executives
• Responsible for conducting Seasonal Polo Product Seminars for Macy's Polo Specialists, Department Managers, and Visual Managers. Provided product knowledge for new merchandise, volume drivers, sales plans and Incentives.