Rachel Eckstrand
Milton
Summary
Dynamic Practice Manager skilled in policy implementation and team supervision. Proven track record in developing practice protocols that ensure compliance and enhance patient satisfaction. Committed to fostering a collaborative environment for continuous improvement.
Overview
5
5
years of professional experience
Work History
Practice Manager
Elite Endodontics
Pensacola, FL
03.2022 - Current
- Oversaw daily operations to ensure efficient clinic workflow and patient satisfaction.
- Implemented process improvements that enhanced appointment scheduling and reduced patient wait times.
- Supervised administrative staff, providing training and support to enhance team performance.
- Developed and maintained practice protocols to ensure compliance with industry regulations and standards.
- Developed close working relationships with front office and back office staff.
- Evaluated practice workflows regularly to identify areas for improvement and implement necessary changes efficiently.
- Oversaw the hiring process for new employees, selecting candidates who aligned with the practice''s mission and values.
- Addressed and remedied all patient or team member issues.
- Oversaw accounting, budgeting, and financial reporting.
- Supervised team of 13 office personnel.
- Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
- Led team of administrative staff, fostering collaborative work environment to enhance productivity.
- Conducted regular staff training sessions to ensure high levels of patient service and care.
Patient Care Coordinator
Aspen Dental
Pensacola, FL
01.2021 - 03.2022
- Coordinated patient appointments, ensuring optimal scheduling and resource allocation.
- Managed patient records using electronic health record systems for accuracy and compliance.
- Communicated effectively with patients regarding treatment plans and follow-up care instructions.
- Collaborated with dental teams to streamline workflows and enhance patient experience.
Education
High School Diploma -
Ridgeview High School
Orange Park, FL05-2009
Skills
- Schedule management
- Staff management
- Practice management
- Workflow management
- Policy implementation
- Strategic planning
- New hire training
- Staff development
- Human resources
- Policy development
- Performance metrics
- Workflow efficiency
- HIPAA and OSHA regulations
- Staff supervision
- Critical thinking
- Problem identification
- Clinical staff management
- Certified in CPR/AED
Timeline
Practice Manager
Elite Endodontics
03.2022 - Current
Patient Care Coordinator
Aspen Dental
01.2021 - 03.2022
High School Diploma -
Ridgeview High School