Rachel Stern
Hopland,CA
Summary
Driven by a commitment to excellence, I leveraged customer service and cleaning expertise at Bodega Bay Lodge to enhance guest satisfaction and cleanliness standards. Recognized for empathy and efficiency, I significantly improved repeat business and operational cleanliness, showcasing my ability to meet and exceed employer expectations through proactive problem-solving and relationship-building. Helpful professional with drive to provide remarkable guest service. Outgoing personality with dedicated problem-solving and understanding of importance of corporate branding. Excellent team leader consistently achieving and exceeding corporate goals for revenue generation and capacity.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Farmhouse Inn
Catherine Bartlomei
01.2018 - 01.2020
- Maintained a high standard of cleanliness throughout the property.
- Identified areas for improvement within the inn''s services based on guest feedback analysis, leading to higher overall satisfaction ratings.
- Increased repeat bookings through exceptional customer service, attention to detail, and proactive problem resolution.
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Stocked, tagged and displayed merchandise as required.
Bodega Bay Lodge
Mark Stohlman
01.2016 - 01.2018
- Advanced overall organizational skills within the dugout area, contributing to increased focus among players during high-pressure situations.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
Education
High School Diploma -
Ukiah High School
Ukiah, CA05.2007
Skills
- Revenue Maximization
- Customer Service
- Customer Assistance
- Patience and Empathy
- Cleaning and sanitizing
- Customer service excellence
- Reliability and punctuality
- Customer Relations
- Product restocking
Certification
- CMT - Certified Massage Therapist
Timeline
Farmhouse Inn
Catherine Bartlomei
01.2018 - 01.2020
Bodega Bay Lodge
Mark Stohlman
01.2016 - 01.2018
High School Diploma -
Ukiah High School
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