Rachel Ellison
Florence
Summary
Versatile professional specializing in customer service and materials coordination with proven ability to manage shipping, invoicing, and order discrepancies. Recognized for enhancing client satisfaction through effective issue resolution and teamwork.
Overview
13
13
years of professional experience
Work History
Customer Service Representative
Engineered Foam Packaging
07.2024 - Current
- Oversaw customer service operations, ensuring timely and accurate shipping and receiving.
- Resolved invoice and shipping discrepancies, enhancing customer satisfaction and trust.
- Developed empathetic client relationships, earning a reputation for consistently exceeding service standards.
- Created customer and MRO purchase orders
- Created and emailed invoices to customers.
- Created bill of ladings and packing slips for shipping product.
- Generated open orders and inventory discrepancy reports.
- Scheduled transportation to transport product to customers.
Sales Associate
Footlocker
09.2017 - Current
- Answered customer questions about sizing, accessories, and merchandise care.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Engaged with customers to build rapport and loyalty.
- Helped customers locate products and checked store system for merchandise at other sites.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built customer loyalty and retention by delivering excellent shopping experiences.
Purchasing Buyer
PCC Aerostructure (Wyman Gordon)
06.2021 - 05.2024
- Created MRO and outside processing purchase orders.
- Investigated shortages or discrepancies in received shipments.
- Reviewed purchase requisitions and verified specifications, delivery requirements, and terms of payment for completeness.
- Negotiated with suppliers to obtain the most favorable pricing and delivery schedules.
- Communicate invoice and purchase order discrepancies to the vendors and suppliers.
- Maintained complete documentation and records of all purchasing activities.
- Participate in quarterly inventory counting.
Scheduler/Material Coordinator
Trane Technologies
06.2019 - 06.2021
- Create the production schedule for the Fabrication area.
- Coordinated production and sales orders across multiple machines to align with customer demand.
- Executed scheduling of orders according to standard operating procedures to minimize scrap and production delays.
- Work closely with the sales team to ensure that orders are shipped on time without any delays.
- Reported manpower availability, machinery downtime, and material issues to management team for timely resolution.
- Completed daily cycle counts and full inventory audits every week.
Materials Coordinator
GE Healthcare
06.2017 - 05.2018
- Support production operations through material planning, ordering, receiving, and delivery
- Utilize Materials Replenishment Planning (MRP) system to move inventory and finished goods
- Generate pick and pack list for stockroom personnel to ship international and domestic orders
- Forecasted materials replenishment levels by performing analysis of usage, issues and criticality
- Monitored inventory storage locations to guarantee safe and efficient movement of materials for stocking and issuing
- Completed daily cycle counts and full inventory audits.
Shift Planner/Scheduler
Continental Tire
05.2015 - 06.2017
- Prepared production schedule considering constraints of tooling, machinery, and personnel availability in hot prep area to optimize workflow.
- Adapted daily production plan to align with real-time changes during shifts, ensuring continuity in operations.
- Worked directly with the production management team to resolve production scheduling issues and conflicts.
- Implement corrective actions in case of deviations; provide feedback and reports about established actions
- Used SAP to conduct inventory, change order quantities and export production reports.
- Conducted regular cycle counts to ensure inventory accuracy.
- Identified potential inventory and quality control issues and implemented changes to mitigate risks.
Visual Inspector
Continental Tire
02.2013 - 05.2015
- Conducted visual assessments of tires using specialized inspection tools and equipment.
- Inspected tire quality for defects and ensured compliance with safety standards.
- Checked color, shape, texture and grade of products and materials against established templates, charts, and samples.
- Trained new staff on inspection procedures and safety regulations, enhancing team adherence to safety standards.
- Assisted in developing comprehensive work instructions for inspectors, streamlining inspection processes.
- Delivered constructive feedback to production team, improving overall product quality.
- Maintained a clean work area at all times by adhering to 5S principles.
Education
High School Diploma -
South Florence High School
Florence, SC06-1998
Skills
- Manufacturing and Retail customer service
- Team Collaboration
- Invoice resolution
- Customer Relationship Management
- Inventory management
- Billing Support
- Production scheduling
- Leadership in Customer Service and Shipping and Receiving
- Microsoft Office Suite
- Product Knowledge
- Time management
- Manufacturing customer service
Timeline
Customer Service Representative
Engineered Foam Packaging
07.2024 - Current
Purchasing Buyer
PCC Aerostructure (Wyman Gordon)
06.2021 - 05.2024
Scheduler/Material Coordinator
Trane Technologies
06.2019 - 06.2021
Sales Associate
Footlocker
09.2017 - Current
Materials Coordinator
GE Healthcare
06.2017 - 05.2018
Shift Planner/Scheduler
Continental Tire
05.2015 - 06.2017
Visual Inspector
Continental Tire
02.2013 - 05.2015
High School Diploma -
South Florence High School