Summary
Overview
Work History
Education
Skills
Websites
Timeline
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Rachel Engel

Long Beach,NY

Summary

Results-driven management professional with proven ability to lead teams to success. Strong focus on team collaboration, operational efficiency, and achieving measurable outcomes. Adept at strategic planning, process improvement, and fostering culture of accountability and excellence. Known for adaptability and consistently meeting changing organizational needs.

Overview

16
16
years of professional experience

Work History

Enterprise Manager

ShiftKey
06.2024 - Current
  • Lead and managed a team of Account Executives/Managers in a single-desk setting for the East Coast region, driving 15% growth and expansion within large healthcare organizations and management companies targeting enterprise level clients year over year.
  • Accomplished multiple tasks within established timeframes.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Fostered partnerships with industry leaders, enhancing company's reputation and creating new business opportunities.
  • Developed and executed marketing strategies that effectively communicated brand values, increasing brand recognition.
  • Facilitated team brainstorming sessions that led to innovative solutions for long-standing operational challenges.
  • Defined clear targets and objectives and communicated to other team members.

Vice President of Sales

ShiftMed
01.2022 - 04.2024
  • Executed innovative sales strategies tailored to market segments, leading to a 25% expansion in the customer base within one year and meeting company-wide revenue targets.
  • Increased sales revenue by developing and implementing innovative sales strategies.
  • Developed short and long-term sales strategies to gain market share, uncover new sales opportunities and increase revenue.
  • Spearheaded expansion into new territories, establishing a strong presence in untapped markets.
  • Crafted overall account sales strategies and coordinated activities of sales executives to achieve revenue goals.
  • Implemented data-driven decision-making processes, enabling informed strategic choices that positively impacted the bottom line.
  • Fostered performance development of staff through ongoing coaching and mentoring on best practices.
  • Delivered consistent annual growth by executing effective sales plans and promotions.
  • Collaborated with cross-functional teams to drive product development and innovation, resulting in increased sales.
  • Directed trade show participation efforts for maximum exposure and lead generation.
  • Led a high-performing sales team, providing coaching, mentoring, and performance management.
  • Cultivated a culture of excellence within the sales team by setting clear expectations and prioritizing professional development opportunities.
  • Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
  • Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.

Senior Business Development Manager

ShiftMed
03.2020 - 01.2022
  • Prospected and secured new business opportunities, building and maintaining relationships with key decision-makers and stakeholders in the healthcare sector.
  • Increased sales revenue by strategically identifying and pursuing new business opportunities.
  • Delivered presentations at conferences and trade shows, showcasing products/services and generating leads.
  • Enhanced customer satisfaction by resolving issues promptly and implementing feedback-driven improvements.
  • Mentored junior staff members on best practices in business development, fostering professional growth within the team.
  • Negotiated contracts with vendors and suppliers, resulting in cost savings for the company.
  • Established a robust pipeline of prospects through targeted networking events and strategic outreach efforts.
  • Negotiated and closed long-term agreements with new clients in assigned territory.
  • Performed client research and identified opportunities for account growth, account penetration and market expansion.
  • Reached out to potential customers via telephone, email, and in-person inquiries.
  • Kept meticulous client notes and updated account information in company databases.
  • Prepared sales presentations for clients showing success and credibility of products.
  • Resolved problems with high-profile customers to maintain relationships and increase return customer base.
  • Built relationships with customers and community to establish long-term business growth.

Enterprise Senior Account Executive

Altice USA
05.2017 - 03.2020
  • Delivered metro ethernet solutions to enterprise clients in the New York area, developing and maintaining strategic partnerships to drive account growth and retention.
  • Utilized CRM tools effectively to manage client information and track progress on accounts, leading to more accurate forecasting and pipeline management.
  • Increased account retention by building strong relationships with clients and addressing their needs promptly.
  • Implemented sales strategies that consistently exceeded quarterly revenue targets.
  • Delivered tailored solutions based on individual client needs by thoroughly understanding their business objectives and pain points.

Sales Manager

Etsy
09.2015 - 04.2017
  • Established metrics for acquisition and engagement, consistently measuring and reporting performance against goals.
  • Built long-lasting client relationships through excellent customer service and consistent followups.
  • Increased sales revenue by developing and implementing effective sales strategies.
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Led a successful sales team by providing motivational coaching and performance-based incentives.
  • Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.

Senior Account Executive

Groupon
02.2009 - 09.2015
  • Drove revenue growth by acquiring and managing key merchant accounts, expanding the range of offers available to customers.
  • Cold called prospects to explain partnership benefits, representing company values.
  • Collaborated with cross-functional teams to ensure timely delivery of products and services, resulting in high customer satisfaction.
  • Promoted company offerings to diverse customers with targeted and disciplined approach.
  • Implemented sales strategies that consistently exceeded quarterly revenue targets.
  • Developed new business opportunities for company growth through effective networking and client presentations.
  • Networked at events and prospected for new customers with diverse strategies.
  • Met with new customers to share product and service information, listen to needs and learn about business operations.
  • Sold new products and services and developed new accounts to maximize revenue potential.

Education

Bachelor of Arts in English -

State University of New York at Albany
05.2003

Skills

  • Sales & Revenue Growth: Sales Leadership, Sales Management, Team Building, Team Motivation
  • Networking: Communication, Problem Solving, Active Listening, Relationship Development
  • Performance Metrics: KPIs, Revenue Forecasting, SOP
  • Sales Operations: CRM, Analysis, Project Management, Optimization
  • Team Leadership
  • Time Management
  • Cross-Functional Teamwork and Collaboration

Timeline

Enterprise Manager

ShiftKey
06.2024 - Current

Vice President of Sales

ShiftMed
01.2022 - 04.2024

Senior Business Development Manager

ShiftMed
03.2020 - 01.2022

Enterprise Senior Account Executive

Altice USA
05.2017 - 03.2020

Sales Manager

Etsy
09.2015 - 04.2017

Senior Account Executive

Groupon
02.2009 - 09.2015

Bachelor of Arts in English -

State University of New York at Albany

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