Rachel English
Ellwood City,USA
Summary
Graduated Business major with experience in customer service, fast-paced environments, and business operations recently obtaining healthcare experience. Listening, problem-solving skills and communication developed through professional roles and volunteer experience. Proficient in Microsoft Office Suite, Adobe Creative Cloud, and Clip Studio Paint. Art and graphic design skills developed through hobbies. Passionate and motivated about pursuing a healthcare-related role with a focus on organizational efficiency. Seeking an administrative office role in the healthcare field where I can apply my experience, organizational and detail-oriented skills to contribute to helping others and company success. Currently enrolled in upcoming Fall 2026 semester classes for a Medical Coding and Billing certificate. Looking to improve my education and experience towards continuing my career path in the healthcare field.
Overview
5
5
years of professional experience
2026
2026
years of post-secondary education
Work History
Unit Clerk
Heritage Valley
Beaver Falls, Pennsylvania
06.2025 - Current
- Managed patient records and ensured accurate data entry in electronic systems.
- Coordinated communication between patients and healthcare staff for efficient service.
- Assisted in processing admissions and discharges for incoming patients.
- Maintained cleanliness and organization of the front office area for optimal workflow.
- Handled phone inquiries, addressing patient concerns with professionalism and care.
Crew Trainer
Mcdonald's
Ellwood City, USA
08.2021 - 05.2025
- Trained new employees on company procedures, safety protocols, and customer service practices.
- Provided quality service in a fast-paced environment, making and packing orders correctly while resolving issues as they arose.
- Developed teamwork, leadership, and communication skills through working with other team members, new and current.
- Learned both service and production practices, was able to be placed wherever the situation required.
Volunteer
Happy Tails Pet Hotel
Ellwood City, USA
- Assisted with daily care of dogs, involving enrichment activities and general care.
- Observed and learned operational business practices related to customer service and business management.
Education
Associate in Arts (A.A.) - Business
Liberty University
Lynchburg, VASkills
- Detail-oriented
- Organizational
- Time Management
- Problem-solving
- Listening
- Customer service
- Clip-Studio
- Adobe Creative Cloud
- Microsoft Office
- Office Work
Timeline
Unit Clerk
Heritage Valley
06.2025 - Current
Crew Trainer
Mcdonald's
08.2021 - 05.2025
Volunteer
Happy Tails Pet Hotel
Associate in Arts (A.A.) - Business
Liberty University