Rachel Ferebee
Brick Township,NJ
Summary
Diligent Account Manager, excelling in client relations and project management. Skilled in service estimating and proficient in multiple FM software platforms, I enhance client satisfaction through exceptional customer service and effective problem resolution, ensuring high retention rates and successful project outcomes.
Overview
9
9
years of professional experience
Work History
Account Manager / Service Estimator
Sheer Service LLC
Brick, NJ
05.2023 - Current
- Increase client satisfaction by building strong relationships and addressing their needs promptly.
- Maintain high client retention rate by providing exceptional customer service and anticipating client needs.
- Manage a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolve escalated issues, while maintaining positive relationships with all parties involved.
- Review service requests, specifications and project documentation to determine project scope and requirements.
- Prepare detailed and accurate cost estimates for labor, materials, equipment and subcontractor services. Review and present professional proposals and bids to clients.
- Collaborate with Service management and vendor partners to gather pricing and technical data.
- Closely monitor project progress and update estimates as necessary to reflect changes in scope or field conditions.
- Deliver regular progress updates, clarify expectations, and ensure transparent, timely communication throughout all phases of the project's lifecycle
Account Manager / Service Estimator
Cornerstone Facility Solutions, LLC
Brick, NJ
10.2018 - 05.2023
- Increase client satisfaction by building strong relationships and addressing their needs promptly.
- Maintain high client retention rate by providing exceptional customer service and anticipating client needs.
- Manage a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolve escalated issues, while maintaining positive relationships with all parties involved.
- Review service requests, specifications and project documentation to determine project scope and requirements.
- Prepare detailed and accurate cost estimates for labor, materials, equipment and subcontractor services. Review and present professional proposals and bids to clients.
- Collaborate with Service management and vendor partners to gather pricing and technical data.
- Closely monitor project progress and update estimates as necessary to reflect changes in scope or field conditions.
- Deliver regular progress updates, clarify expectations, and ensure transparent, timely communication throughout all phases of the project's lifecycle
Office Manager
A & R Carpet Care
Tuckerton, NJ
07.2016 - 10.2018
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Managed scheduling and coordination of all carpet cleanings.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Assisted in preparing and submitting client invoices.
Education
Associate Degree in Business - Business
Ocean County College
Toms River, NJ07-2016
Skills
- Account management
- Customer service
- Teamwork and collaboration
- Client relations
- Project management
- CRM software
- Vendor relations
- Proficient in multiple FM Software platforms (eg, Service Channel, Ecotrak, Verisae, Corrigo)
- Proficient in CMMS platforms (eg, Fexa, Facil-IT)
- Experienced in Service Estimating
- Bilingual in English and Spanish
Languages
English
Native or Bilingual
Spanish
Full Professional
Timeline
Account Manager / Service Estimator
Sheer Service LLC
05.2023 - Current
Account Manager / Service Estimator
Cornerstone Facility Solutions, LLC
10.2018 - 05.2023
Office Manager
A & R Carpet Care
07.2016 - 10.2018
Associate Degree in Business - Business
Ocean County College