Summary
Overview
Work History
Education
Skills
Timeline
Generic

RACHEL FINLEY

Ixonia

Summary

Disciplined individual skilled in collecting and verifying patient demographic and insurance information and preparing and maintaining medical records. Proficient in using medical terminology and classifying diagnostic procedures, treatments and medications. Dedicated to providing highest quality care to patients. 15 years of previous retail pharmacy technician role in top position.

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Overview

23
23
years of professional experience

Work History

Pharmacy Technician

Aurora Medical Center
02.2021 - 08.2024
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.

Senior Certified Pharmacy Technician

Walgreens
01.2009 - 02.2021
  • Double-checked patient data and billing information in order to identify and correct erroneous bills caused by system errors.
  • Maintained a pleasant and professional demeanor with all customers and employees.
  • Provided friendly customer service at the prescription drop-off and pick-up counters.
  • Ensured that proper pharmacy and general safety procedures and standards were followed, as well as that the department was kept clean.
  • Answered incoming calls and provided answers to customers and healthcare providers' questions.
  • Kept the pharmacy shelving and work areas clean and organized.
  • Administered on-site immunizations.
  • Administered and processed Covid-19 tests.
  • Maintained and updated patient records, prescription information and patient data in accordance with HIPAA regulations.

Cashier

Walgreens
08.2005 - 01.2009

Bakery Assistant

O&H Danish Bakery
03.2001 - 07.2005
  • Demonstrated versatility by mastering multiple roles within the bakery, including cashier duties, baking, decorating, and packaging products.
  • Collected payments accurately with cash, debit and credit card, using Point of Sale system to process transactions.

Education

Some college (No degree) - Psychology

UW-Parkside
Kenosha, WI

High School Diploma - undefined

Washington Park High School
Racine, WI
01.2003

Associate of Science - Medical Billing And Coding

University of Wisconsin-Whitewater
Whitewater, WI
04-2025

Skills

  • Data entry
  • Customer satisfaction
  • HIPAA compliance
  • Immunization Certified
  • PTCB Certified
  • Credit and collections
  • ICD-10 proficiency
  • CMS-1500 form completion
  • UB-04 form completion
  • CPT coding
  • HCPCS level II coding
  • Medical terminology
  • Anatomy
  • EMR systems

Timeline

Pharmacy Technician

Aurora Medical Center
02.2021 - 08.2024

Senior Certified Pharmacy Technician

Walgreens
01.2009 - 02.2021

Cashier

Walgreens
08.2005 - 01.2009

Bakery Assistant

O&H Danish Bakery
03.2001 - 07.2005

High School Diploma - undefined

Washington Park High School

Some college (No degree) - Psychology

UW-Parkside

Associate of Science - Medical Billing And Coding

University of Wisconsin-Whitewater

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