Rachel Fowler
San Antonio,TX
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Server
Alamo Drafthouse
10.2022 - Current
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized theater turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Demonstrated strong multitasking skills by managing multiple theaters simultaneously without compromising service quality.
Barista
Barnes & Noble
10.2021 - 08.2022
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Increased repeat business by providing exceptional customer service and building rapport with patrons.
- Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
- Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
Barista
Starbucks
04.2021 - 07.2021
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Demonstrated expertise in various brewing techniques, ensuring consistent quality across all drinks served.
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
Sales Associate
Spirit Halloween
08.2020 - 11.2020
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
Concessions Worker
Regal Cinemas
09.2019 - 03.2020
- Enhanced customer satisfaction by providing efficient and friendly service at concession stands.
- Increased sales by creating attractive food displays and maintaining a clean, inviting environment.
- Streamlined the ordering process for faster transactions and shorter wait times for customers.
- Collaborated with team members to ensure smooth operations during high-traffic events.
Education
High School Diploma -
Claudia Taylor Ladybird Johnson
San Antonio, TX05.2020
Skills
- Order Management
- Food Delivery
- Daily Specials Memorization
- Table Bussing
- Supply Restocking
- Beverage Preparation
- Guest Engagement
- Food Running
- Order Accuracy
- Cash Handling
Certification
Food Handlers
Languages
English
Native or Bilingual
Timeline
Server
Alamo Drafthouse
10.2022 - Current
Barista
Barnes & Noble
10.2021 - 08.2022
Barista
Starbucks
04.2021 - 07.2021
Sales Associate
Spirit Halloween
08.2020 - 11.2020
Concessions Worker
Regal Cinemas
09.2019 - 03.2020
High School Diploma -
Claudia Taylor Ladybird Johnson
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