Rachel Garza
San Antonio,TX
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
19
19
years of professional experience
Work History
Store Manager
Bath & Body Works
05.2013 - Current
- District talent team - sourced and interviewed talent for SA district 14 stores.
- Implemented strategies to increase sales and profitability.
- Managed employee reviews, training, schedules, and contract negotiations.
- Monitored financial performance, controlled payroll expenses.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Trained new employees on proper protocols and customer service standards.
- Interacted well with customers to build connections and nurture relationships.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Assisted in recruiting, hiring and training of team members.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Monitored daily cash discrepancies, inventory shrinkage.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Managed inventory control, cash control, and store opening and closing procedures.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
Store Manger
Pier 1 Imports
06.2011 - 05.2013
Store Manager
Bath & Body Works
09.2004 - 04.2011
Education
Elementary Education
Texas A&M University - San Antonio, Texas
San AntonioHigh School Diploma -
McCollum High School
05.1996
Skills
- Leadership
- Shrink Reduction
- Staff Training
- Customer Engagement
- Organized
- Adaptable
Timeline
Store Manager
Bath & Body Works
05.2013 - Current
Store Manger
Pier 1 Imports
06.2011 - 05.2013
Store Manager
Bath & Body Works
09.2004 - 04.2011
Elementary Education
Texas A&M University - San Antonio, Texas
High School Diploma -
McCollum High School