Rachel Gomez
Searcy,AR
Summary
Detail-oriented individual with a background in technical support and customer service. Skilled in troubleshooting, effective communication, and teamwork, contributing to the efficient resolution of issues and enhanced resident experiences.
Overview
1
1
Language
2
2
years of professional experience
Work History
Resident Assistant
Harding University
08.2024 - 05.2026
- Assisted residents with conflict resolution, promoting a harmonious atmosphere within the residence halls.
- Implemented safety protocols and emergency preparedness drills, ensuring resident awareness and compliance.
- Monitored residence hall policies, ensuring adherence and promoting a respectful community culture.
- Served as an approachable resource for residents seeking advice or assistance with personal or academic issues.
- Managed front desk operations during assigned shifts, assisting visitors with inquiries while maintaining accurate records of residence hall activities.
- Responded to room transfers, incident reports, and maintenance requests.
- Conducted regular room inspections to ensure adherence to residence hall policies, maintaining a clean and organized living environment.
- Assisted with move-in/move-out processes, reducing wait times and ensuring smooth transitions for incoming and outgoing residents.
- Assisted in evacuation during emergency situations, ensuring safety and accountability of all residents.
Help Desk Student Worker
Harding University
01.2024 - 07.2024
- Provided technical support to students and faculty via phone, email, and in-person interactions.
- Assisted with troubleshooting hardware and software issues across various platforms.
- Collaborated with IT team to resolve complex technical problems efficiently.
- Collaborated with IT team members to diagnose and resolve complex technical problems, reducing downtime for endusers.
Pizza Delivery Driver
Papa Johns
06.2025 - 08.2025
- Delivered pizzas promptly to ensure customer satisfaction and repeat business.
- Navigated efficiently using GPS technology to optimize delivery routes.
- Assisted in maintaining cleanliness and organization of delivery vehicle.
- Communicated effectively with customers regarding order status and estimated delivery times.
- Collaborated with team members during peak hours to manage high-volume orders efficiently.
- Collaborated with team members and contributed to team efforts by supporting other workstations during shift.
Pizza Delivery Driver
Papa Johns
06.2026 - 07.2026
Education
Bachelor of Social Work -
Harding University
Searcy, AR05-2027
Minor: Spanish -
Harding University
Searcy, AR12-2025
Skills
- Customer service
- Active listening
- Health and safety compliance
- Empathy and patience
- Remote support
- Teamwork and collaboration
- Problem-solving
- Microsoft windows and office
- Time management
- Policy reinforcement
- Emotional support
- Complaint management
Languages
Spanish
Limited Working
Timeline
Pizza Delivery Driver
Papa Johns
06.2026 - 07.2026
Pizza Delivery Driver
Papa Johns
06.2025 - 08.2025
Resident Assistant
Harding University
08.2024 - 05.2026
Help Desk Student Worker
Harding University
01.2024 - 07.2024
Bachelor of Social Work -
Harding University
Minor: Spanish -
Harding University