Rachel Gray
Lakewood Rancj,FL
Summary
Dynamic and goal-oriented professional with exceptional customer service skills. Proven ability to build relationships and resolve issues effectively, ensuring customer satisfaction. Experienced in cash handling and team collaboration, consistently maintaining accuracy and a welcoming environment. Reliable and punctual, dedicated to enhancing the shopping experience.
Overview
11
11
years of professional experience
Work History
Sales Associate
Ace Hardware
01.2025 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Head Cashier
Hoods Home Discount Center
02.2017 - 05.2024
- Maintained a clean and organized work area, contributing to a pleasant shopping environment for customers.
- Mentored new cashiers, providing comprehensive training that resulted in increased productivity.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled escalated customer concerns with professionalism and empathy, working diligently toward satisfactory resolutions.
- Educated employees on register use, merchandising, and customer service.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Set up new sales displays each week with fresh merchandise.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Used POS system to enter orders, process payments and issue receipts.
- Performed cash, card, and check transactions to complete customer purchases.
- Processed refunds and exchanges in accordance with company policy.
- Restocked and organized merchandise in front lanes.
- Quickly and accurately counted drawers at start and end of each shift.
Front Desk/ Bather
Happt Pets Grooming Spa
05.2015 - 01.2017
- Collaborated with groomers to prepare animals for additional services such as haircuts or nail trims, increasing overall salon efficiency.
- Provided a welcoming and comfortable environment for both pets and their owners, helping to build trust and customer satisfaction.
- Improved customer satisfaction by providing efficient and thorough bathing services for pets.
- Supported team members by effectively managing time and prioritizing tasks during busy periods.
- Handled nervous or anxious pets with patience and understanding, creating a positive experience for both animal and owner.
Customer Service Cashier
Saint Louis Zoo
03.2014 - 01.2015
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
Education
Associates In Science - Wildlife Biology
Jefferson College
Hillsboro, MOHigh School Diploma - General Studies
Windsor High
Imperial, MO05.2008
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Excellent people skills
- Reliable and punctual
- Goal oriented
- Exceptional customer service
- Cash handling
- Flexible schedule
- Cash register operation
- Stocking and receiving
- Cash handling accuracy
- Store opening and closing
Timeline
Sales Associate
Ace Hardware
01.2025 - Current
Head Cashier
Hoods Home Discount Center
02.2017 - 05.2024
Front Desk/ Bather
Happt Pets Grooming Spa
05.2015 - 01.2017
Customer Service Cashier
Saint Louis Zoo
03.2014 - 01.2015
Associates In Science - Wildlife Biology
Jefferson College
High School Diploma - General Studies
Windsor High
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