Summary
Overview
Work History
Education
Skills
Timeline
Generic

Rachel Gray

Heiskell

Summary

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

5
5
years of professional experience

Work History

Payment Processor

RemX Staffing
Knoxville, TN
06.2025 - 03.2026
  • Processed high-volume payment transactions accurately and efficiently.
  • Utilized payment processing software to ensure timely transaction completion.
  • Collaborated with team members to resolve payment discrepancies and issues.
  • Maintained detailed records of all transactions for auditing purposes.

Warehouse Associate

Amazon
Louisville, TN
02.2024 - 12.2024
  • Executed order fulfillment strategies to maintain operational efficiency in a dynamic setting.
  • Conducted thorough inspections to identify and rectify potential shipment discrepancies.
  • Oversaw inventory organization and systematically reported discrepancies for resolution.

Line Leader

3M
Clinton, TN
08.2021 - 06.2023
  • Supervised production line operations to ensure efficiency and quality standards.
  • Trained new team members on safety protocols and operational procedures.
  • Monitored workflow to identify bottlenecks and implemented process improvements.
  • Coordinated equipment maintenance schedules to minimize downtime.

Claims Specialist

Sitel USAA Campaign
Knoxville, TN
10.2020 - 07.2021
  • Handled high-volume inbound customer inquiries in a remote setting regarding insurance claims
  • Documented claim details, case notes, and follow-up actions accurately
  • Explained policy coverage and procedures in a clear, empathetic manner
  • Resolved issues efficiently while maintaining confidentiality and compliance
  • Demonstrated professionalism and composure in high-pressure situations

Education

Youngstown State University
Youngstown, OH

Skills

  • Customer Service
  • Payment Reconciliation
  • Organization
  • Communication
  • Time Management
  • Data Entry
  • Invoicing & Billing
  • CRM Systems
  • Record Keeping
  • Quickbooks
  • Google Workspace
  • Calendar/Email Management

Timeline

Payment Processor

RemX Staffing
06.2025 - 03.2026

Warehouse Associate

Amazon
02.2024 - 12.2024

Line Leader

3M
08.2021 - 06.2023

Claims Specialist

Sitel USAA Campaign
10.2020 - 07.2021

Youngstown State University