Rachel Gullaksen

Greeted customers, give show advice, helped size customers, retrieve customers selected shoe, stocked & straightened up shoes in the back

• Trained other employees in customer service, food safety, and performance requirements.
• Set positive example for team members by providing high-quality, efficient service.
• Taught new team members correct procedures for all areas of operations.
• Greeted customers with smile and provided friendly service to professionally handle every need.
• Mentored junior employees to improve performance, food safety, and customer service.
• Studied crew members during work shift to provide feedback and guidance in improving performance.
• Maintained current knowledge of all team position requirements.
• Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
• Analyzed training requirements of crew members to identify areas for improvement, bridge gap and provide resources.
• Produced training materials and gathered resources to equip crew members with learning opportunities.
• Designed and executed training programs for new and existing crew members to provide knowledge, skills and techniques in performing tasks.
• Documented training and progress on database to enable tracking history and maintain accurate records.
• Researched training programs to stay up to date with current trends and relevant with job responsibilities and requirements.
• Evaluated value of training programs to determine achievement of desired outcomes, applying necessary modifications.
• Liaised with other departments to coordinate training activities and resolve any issues or concerns.
• Provided coaching and mentoring to employees.
• Trained and mentored Number new personnel hired to fulfill various roles.
• Established and maintained quality control standards.
• Analyzed and evaluated training effectiveness and program outcomes.
• Developed job-specific competencies and performance standards.