Rachel Hahn
Georgetown
Summary
Detail-oriented professional with a focus on complex problem-solving and effective staff training. Known for managing high-pressure situations gracefully while ensuring efficient dining flow and exceptional customer service.
Friendly and welcoming, with keen ability to create positive and inviting atmosphere. Possesses strong communication skills and knack for efficiently managing reservations and seating arrangements. Dedicated to enhancing guest experiences and ensuring smooth operations.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Restaurant Hostess
Malone’s
10.2025 - Current
- Greeted and seated guests, ensuring optimal dining experience and efficient table turnover.
- Managed reservation system to maximize seating capacity and minimize wait times.
- Collaborated with servers and kitchen staff to communicate special requests and ensure timely service.
- Trained new hostesses on customer service techniques and restaurant protocols for improved efficiency.
- Answered customer questions about hours, seating, and menu information.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Managed seating chart and monitored activity in restaurant to keep constant and efficient dining flow.
KIDZWORLD Counselor
The Pavilion Georgetown Parks and Recreation Center
11.2023 - Current
- Facilitated individual and group counseling sessions to promote emotional well-being.
- Developed and implemented engaging recreational programs tailored to participant needs.
- Collaborated with multidisciplinary teams to support clients' holistic development.
- Monitored client progress and adjusted strategies based on feedback and assessments.
- Cultivated relationships with community organizations to enhance resource availability for clients.
- Guided clients in developing skills and strategies for dealing with problems.
Squad Member
MOD Pizza
06.2022 - 01.2023
- Prepared ingredients and assembled pizzas according to customer specifications.
- Ensured cleanliness and organization of workstations and dining areas.
- Operated kitchen equipment safely, following established safety protocols.
- Provided exceptional customer service, addressing inquiries and concerns promptly.
- Collaborated with team members to meet high-demand service periods efficiently.
- Learned menu items thoroughly to assist customers with recommendations confidently.
- Maintained stock levels by restocking supplies as needed during shifts.
- Adapted quickly to changing priorities in fast-paced environment while maintaining quality standards.
- Ensured timely completion of tasks by prioritizing workload and effectively delegating responsibilities among squad members.
Education
High School Diploma -
Lexington Catholic High School
Lexington, KYNo Degree - Political Science
Eastern Kentucky University
Richmond, KY05.2028
Skills
- Customer service
- Strong multitasking
- Greeting guests
- Active learning
- Cleanliness and hygiene
- Conflict resolution
- Cash handling
- Complex Problem-solving
- Scheduling
- Handling complaints
- Personal presentation
- Supply restocking
- Guest relations
Certification
- First Aid/CPR Certified
Timeline
Restaurant Hostess
Malone’s
10.2025 - Current
KIDZWORLD Counselor
The Pavilion Georgetown Parks and Recreation Center
11.2023 - Current
Squad Member
MOD Pizza
06.2022 - 01.2023
High School Diploma -
Lexington Catholic High School
No Degree - Political Science
Eastern Kentucky University