Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Rachel Hamilton

Vancouver,WA

Summary

Friendly and reliable sales associate with about 7 years of experience. Seeking a full time or part time position in sales or visual team. Expertise in customer service and cash handling, honed at Forever 21. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Willingness to take on added responsibilities to meet team goals. Calm and nurturing in demeanor, with a drive to enhance customer satisfaction.

Overview

7
years of professional experience

Work History

Forever 21

Sales Associate
09.2023 - Current

Job overview

  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions accurately and efficiently while adhering to company cash handling policies.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Solved customer challenges by offering relevant products and services.
  • Provided training to new staff on sales techniques and store procedures.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Answered customer questions about sizing, accessories, and merchandise care.

Forever 21

Sales Associate
10.2018 - 07.2023

Job overview

  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Assisted in training new staff members on company policies, technique, and product information.
  • Minimized wait times for customers during peak hours.
  • Assisted Visual team in putting up displays, changing the store layout, and putting out stock.

Education

John C. Kimball High
Tracy, CA

High School Diploma
05.2016

Skills

  • Customer Service
  • Teamwork and Collaboration
  • Time Management
  • Problem-Solving Skills
  • Basic Mathematics
  • Reliable and Punctual
  • Cash Handling
  • POS System Operation
  • Flexible Schedule
  • Fitting Room Maintenance
  • Janitorial Duties (Cleaning Mirrors, Removing Trash, Mopping Floors)
  • Ability to Lift 40 pounds
  • Exceptional Customer Service

Timeline

Sales Associate

Forever 21
09.2023 - Current

Sales Associate

Forever 21
10.2018 - 07.2023

John C. Kimball High

High School Diploma

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