Summary
Overview
Work History
Education
Skills
Timeline
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Rachel Hanley

Circleville,OH

Summary

Dynamic and adaptable professional with a strong work ethic, experienced as a Flight Attendant at Envoy Air Inc. Proven ability to enhance passenger satisfaction through exceptional service and effective problem-solving. Skilled in first aid and team collaboration, consistently maintaining safety and efficiency in high-pressure environments.

Overview

6
6
years of professional experience

Work History

Flight Attendant

Envoy Air Inc.
06.2024 - Current
  • Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
  • Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
  • Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
  • Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
  • Collaborated with fellow crew members to deliver a seamless travel experience for passengers on domestic and international flights.

Assistant Manager

Dairy Queen Grill & Chill
04.2021 - 05.2024
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.

Restaurant Hostess

Roosterswings
10.2019 - 04.2021
  • Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
  • Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
  • Answered customer questions about hours, seating, and menu information.
  • Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
  • Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.

Education

Associate Degree In Finanace -

Ohio University
Athens, OH
05-2024

High School Diploma -

Logan Elm High School
Circleville, OH
05-2022

Skills

  • Customer service
  • Strong work ethic
  • Attention to detail
  • First aid
  • Team collaboration
  • Time management
  • Reliability and punctuality
  • Problem-solving

Timeline

Flight Attendant

Envoy Air Inc.
06.2024 - Current

Assistant Manager

Dairy Queen Grill & Chill
04.2021 - 05.2024

Restaurant Hostess

Roosterswings
10.2019 - 04.2021

Associate Degree In Finanace -

Ohio University

High School Diploma -

Logan Elm High School

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Rachel Hanley