Rachel Helton

Pine Knob Pharmacy

10.1999 - Current

Answered incoming phone calls and addressed questions from customers and healthcare providers.
Stocked, labeled, and inventoried medication to keep accurate records.
Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
Completed paperwork, entering prescription and insurance or billing information into patient profiles.
Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
Enhanced patient care by accurately filling and dispensing prescriptions in a timely manner.
Maintained accurate inventory levels for efficient pharmacy operations and cost control.
Communicated directly with doctors offices via telephone, fax and email.
Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
Maintained drug inventory levels by ordering necessary medications and supplies.
Developed a systematic approach to organize medications, reducing errors and improving efficiency in the workflow.
Ordered medicines daily to replenish stock and increase inventory in anticipation of need.