Rachel Hinojosa
Cibolo,TX
Summary
Highly focused; able to consistently achieve sales objectives through effective account management and commitment to customer satisfaction. Build lasting business relationships through performance and credibility. Develop positive rapport with people at all levels of responsibility.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Lead specialist
Salelytics
03.2022 - Current
- Teamwork
- Time management
- Adaptability
- Creative problem solving
- Trust worthiness
- Communication
- Delegation
Sales Representative
Salelytics
03.2021 - 03.2022
- Outbound calling to entice customer to accept Amex credit card
- Experience with telesales and telemarketing
- Capable of handling a multi-line phone system or switchboard
- Excellent salesmanship and marketing skills
- Excellent computer skills especially web-based marketing
- Level-headed and calm in fast-paced environment
- Organized and efficient in all work
- Understanding of confidentiality with client information
Office Manager
Hinojosa Trucking
12.2020 - 01.2021
- Oversaw financial, operational, and administrative business processes in office
- Kept business leaders informed about company profits, operations, and other metrics with regular reports
- Controlled office supplies, including placing new orders, monitoring usage, and coordinating regular restocking
- Supervised administrative staff, coordinating all hiring, training, and performance management
- Completed advanced clerical tasks, including account reconciliation and document management
- Tracked ongoing business expenses and project-specific costs
- Motivated employees to continuously grow in knowledge and enhance abilities
- Strengthened budget planning by contributing administrative expertise and operations knowledge
- Covered daily office workloads through effective staffing and resource coordination
Repossession Agent
GM Financial
11.2017 - 05.2019
- Recaptured funds from delinquent accounts, consistently exceeding quotas
- Located delinquent customers via employers, government records, and other methods
- Helped customers get back on top of payment demands by setting up accommodation plans
- Consulted compassionately with customers to understand reasons for delinquency and develop collaborative payment solutions
- Performed various administrative functions for assigned accounts such as recording address changes and purging records of deceased customers
- Educated customers about the terms of contracts and payment requirements
- Received payments and post amounts paid to customer accounts
Administrative Assistant
Hovey Motor Cars
07.2014 - 07.2016
- Supported meetings by organizing spaces, preparing documentation, and completing meeting notes
- Handled communications between staff and customers, including producing error free correspondence and routing all mail
- Managed all incoming and outgoing mail, packages, and faxes
- Promoted productivity by handling all administrative tasks, including schedules and correspondence
- Arranged letter and parcel deliveries in collaboration with courier services
- Stayed on top of tracking procedures, updating databases
Office Receptionist
LT Energy Services
11.2013 - 05.2014
- Maintained well-organized physical and digital records for busy office
- Managed complex schedules, including coordinating appointments and documenting updates
- Completed task using advanced Microsoft Office proficiency
- Greeted incoming guests, notified personnel of guest arrivals, directed individuals to correct meeting spaces
Cashier/Waitress
Homer seafood
06.2009 - 05.2012
- Maintained clean, organized, and well-stocked check out areas with regular attention to displays
- Processed refunds and exchanges for different products
- Balanced cash drawer at beginning and end of each shift, investigating and resolving any discrepancies
Education
Diploma -
Homer High School
Homer, Louisiana05.2012
Skills
- Communication Skills
- Product Knowledge
- Client Engagement
- Time Management
- Organizational Skills
- Technological skills
- Active Listening
- Problem solving skills
- Basic excel and word
Certification
General lines property & casualty insurance liscense / waiting on liscense to arrive
Timeline
Lead specialist
Salelytics
03.2022 - Current
Sales Representative
Salelytics
03.2021 - 03.2022
Office Manager
Hinojosa Trucking
12.2020 - 01.2021
Repossession Agent
GM Financial
11.2017 - 05.2019
Administrative Assistant
Hovey Motor Cars
07.2014 - 07.2016
Office Receptionist
LT Energy Services
11.2013 - 05.2014
Cashier/Waitress
Homer seafood
06.2009 - 05.2012
General lines property & casualty insurance liscense / waiting on liscense to arrive
Diploma -
Homer High School
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