Rachel Hinz
Morton,IL
Summary
Organized and detail-oriented Teller with cash handling and customer service experience. Proven expertise in general accounting and finance concepts. Astute professional providing well-rounded customer service with strong communication skills, sales experience and deep knowledge of banking industry. Skilled professional brings strong people skills to customer interactions. Honest, hardworking demeanor paired with always-accurate money-counting. Expertly meets new challenges with attention to detail and team spirit. Reliable teller with experience in fast-paced financial environments, skilled in handling transactions accurately and efficiently. Possess strong mathematical skills, customer service orientation, and adeptness in using banking software. Known for improving transaction processing times and enhancing customer satisfaction through prompt service.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Bank Teller
Morton Community Bank
Morton, IL
11.2020 - Current
- Processed customer deposits and withdrawals accurately, balancing cash drawer daily.
- Maintained confidentiality of bank records, transactions and customer information.
- Provided exceptional customer service to customers by answering inquiries, resolving complaints and processing transactions in a timely manner.
- Identified suspicious activity on account holders' accounts and reported any discrepancies to the supervisor immediately.
- Performed cash handling duties including counting currency, coins and checks.
- Balanced teller drawers regularly throughout the day according to established procedures.
- Educated customers about different types of banking services available at the branch.
- Provided assistance to other tellers during peak business hours as needed.
- Researched customer inquires regarding their accounts using internal banking systems.
- Served large number of customers during high volume shifts and remained composed and professional in stressful situations.
- Welcomed customers and offered pleasant service during entire transaction.
Employee
Farm and Fleet
Morton, IL
09.2002 - 11.2020
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Maintained and reconciled general ledger accounts.
- Prepared financial statements, including balance sheets, income statements, and statement of cash flows.
- Conducted monthly bank reconciliations.
- Performed month-end closing activities.
- Developed internal control procedures to ensure accurate recordkeeping.
- Assisted customers in selecting appropriate footwear for various occasions.
- Organized and stocked shelves with new inventory of shoes.
- Created visual displays to showcase different styles of shoes.
- Trained new staff on customer service techniques, product knowledge, and store policies.
- Processed payments using POS system accurately and efficiently.
- Conducted regular price checks to ensure competitive pricing.
Education
High School Diploma -
Dunlap High School
Dunlap, IL05-2000
Some College (No Degree) - Dental Assisting
Illinois Central College
East Peoria, ILSkills
- Customer Needs Assessment
- Customer Relationship Management
- Cash counting
- Financial Transactions
- Money Handling
- Asset Management
- Time management proficiency
Certification
- BAI TRAINING- Monthly/ yearly training to update and improve our banking skills and knowledge
- REG C- by going over things to prevent fraud
Languages
English
Professional
Affiliations
- Volunteering for the community
- Traveling
- Giving back to the community by donating food and other personal products
References
References available upon request.
Timeline
Bank Teller
Morton Community Bank
11.2020 - Current
Employee
Farm and Fleet
09.2002 - 11.2020
- BAI TRAINING- Monthly/ yearly training to update and improve our banking skills and knowledge
- REG C- by going over things to prevent fraud
High School Diploma -
Dunlap High School
Some College (No Degree) - Dental Assisting
Illinois Central College
Similar Profiles
Thomas DuncanThomas Duncan
Assistance Vice President-Maintenance at Morton Community BankAssistance Vice President-Maintenance at Morton Community Bank
Karmen FosdyckKarmen Fosdyck
Corporate Commercial Loan Operations & LA Manager at Morton Community BankCorporate Commercial Loan Operations & LA Manager at Morton Community Bank
Austin LyonsAustin Lyons
Videographer at Morton Community Unit School District 709Videographer at Morton Community Unit School District 709