Rachel Hirst
Summary
Detail-oriented Customer Service Representative delivering exceptional support to utility customers through efficient handling of account inquiries, payments, and service requests. Processed transactions accurately while ensuring confidentiality of customer information and effectively resolving concerns in a fast-paced environment.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Sepherion/GRU
Gainesville, FL
06.2026 - Current
Correctional Officer
Columbia Correctional Institution
Lake City, FL
10.2025 - 04.2026
- Monitored inmate activities to ensure compliance with institutional regulations and safety protocols.
- Responded promptly to incidents and emergencies, employing de-escalation techniques as needed.
- Conducted regular inspections of facilities to identify potential security threats or safety hazards.
- Utilized de-escalation techniques to manage incidents and emergencies promptly.
- Maintained accurate logs of daily activities, incidents, and inmate interactions for reporting purposes.
- Collaborated with staff to implement behavioral management strategies for individual inmates.
- Prepared, processed and maintained forms, reports, logs, records, and activity journals.
Sales Associate
Dollywood Theme Park
Pigeon Forge, TN
03.2024 - 05.2024
- Assisted customers with product selection and inquiries, enhancing overall shopping experience.
- Operated point-of-sale system efficiently, ensuring accurate transaction processing.
- Collaborated with team members to achieve daily sales goals and maintain store standards.
- Maintained sales floor organization and cleanliness, supporting optimal customer navigation.
Customer Service Representative
Spherion/GRU
Gainesville, FL
05.2023 - 10.2023
- Assisted customers with inquiries, providing accurate information and effective solutions.
- Processed orders and returns efficiently, enhancing overall customer satisfaction.
- Cashier
- Money handling
- Accessing customer accounts
- Processing Payments
- Return Mail
Education
Associate of Arts - Criminal Justice
Southern New Hampshire University
Hooksett, NH07-2019
GED -
State of Florida GED
Ocala, FL11-2013
Skills
- Process Payments
- Cash Handling
- Cashier Duties
- Balancing calculator usage
- Voiding payments
- How to handle counterfeit bills
- Process employee checks
- Adding checks
- Answering General questions regarding customers' accounts
- Bill printing
- Customer account notations
- Mail retrieval
- Check processing
- Wire payment processing
Timeline
Customer Service Representative
Sepherion/GRU
06.2026 - Current
Correctional Officer
Columbia Correctional Institution
10.2025 - 04.2026
Sales Associate
Dollywood Theme Park
03.2024 - 05.2024
Customer Service Representative
Spherion/GRU
05.2023 - 10.2023
Associate of Arts - Criminal Justice
Southern New Hampshire University
GED -
State of Florida GED