Rachel Holcomb
Ferndale
Summary
Dynamic professional with a proven track record at Highland Healthcare & Rehab Center, adept in inventory and supply management and excelling in team collaboration. Leveraged HIPAA protocols and clinical documentation to enhance patient care, achieving significant improvements in efficiency. Known for exceptional attention to detail and a commitment to maintaining high standards of patient service.
Highly motivated and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment.
Overview
23
23
years of professional experience
Work History
Certified Medical Assistant
Bellingham Ambulatory Surgery Center
02.2022 - Current
- Called and faxed pharmacies to submit prescriptions and refills.
- Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Collected and documented patient medical information such as blood pressure and weight.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Oriented and trained new staff on proper procedures and policies.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
Certified Activity Director
Highland Healthcare & Rehab Center
05.2018 - 02.2022
- Designed wide variety of activities to stimulate interest, involvement, and engagement of patients.
- Networked with community organizations and leaders for volunteer opportunities and cooperative engagements.
- Worked with nursing team to identify and document changes in patient mental acuity and physical abilities.
- Created and delivered recreational programs for small and large groups of residents.
- Arranged outings as part of recreational program.
- Supervised Activities Assistant and conducted performance evaluations.
- Maintained running inventory of supplies and purchases to monitor budget expenditures.
- Developed monthly life enrichment calendar and published electronically and in print.
Certified Nursing Assistant
Highland Health and Rehabilitation
05.2018 - 02.2022
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Upheld infection control and prevention policies across different patient-facing areas.
- Responded to patient requests for supplies and personal comfort items such as extra blankets.
- Documented patient information and care activities in electronic health record.
Licensed Massage Therapist
Rachel's Relaxation Station
07.2002 - 05.2018
- Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Maintained client treatment records and designed long-term care programs for return customers.
- Assessed clients carefully to determine massage needs and potential problems due to individual physical conditions.
- Performed aroma therapies and specialized relaxation techniques.
- Prepared oils and lotions for massages.
- Provided treatment for medical conditions and injuries through therapeutic massage.
- Performed sanitization tasks to keep massage environment clean and safe.
Shopping Center Manager
J&Al Enterprises
07.2013 - 05.2018
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Launched quality assurance practices for each phase of development
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Education
Certificated Medical Assistant - Healthcare
Washington Community Fore Health
Bellingham, WA10-2024
Certified Activity Director - Recreational Therapies
WeCare
Seattle 09-2020
Licensed Massage Therapist - Massage Therapy
Academy For Massage Therapy
San Antonio, TX06-2000
Certified Nursing Assistant - Health Care
Riverview Care
Boerne 05-1998
High School Diploma -
Ferndale High School
Ferndale, WA06-1990
Skills
- Inventory and supply management
- HIPAA protocols
- Clinical documentation
- Blood pressure measurement
- Multitasking and organization
- Team collaboration
- Attention to detail
- Telephone etiquette
- Medical terminology
- Sterilization techniques
- Infection control
- Basic life support
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
Certified Medical Assistant
Bellingham Ambulatory Surgery Center
02.2022 - Current
Certified Activity Director
Highland Healthcare & Rehab Center
05.2018 - 02.2022
Certified Nursing Assistant
Highland Health and Rehabilitation
05.2018 - 02.2022
Shopping Center Manager
J&Al Enterprises
07.2013 - 05.2018
Licensed Massage Therapist
Rachel's Relaxation Station
07.2002 - 05.2018
Certificated Medical Assistant - Healthcare
Washington Community Fore Health
Certified Activity Director - Recreational Therapies
WeCare
Licensed Massage Therapist - Massage Therapy
Academy For Massage Therapy
Certified Nursing Assistant - Health Care
Riverview Care
High School Diploma -
Ferndale High School