Rachel Hoover
Groveport,OH
Summary
Dedicated professional with experience in consultative sales and business relationship management. Known for exceptional staff training and active listening skills, ready to contribute to enhanced client engagement and satisfaction.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Business Development Representative
Germain Volkswagen
Georgesville, Ohio
02.2026 - Current
- Managed customer inquiries, providing timely and accurate information on services.
- Maintained CRM system to track interactions and follow-up actions with prospects.
- Participated in training sessions to enhance product knowledge and sales techniques.
- Supported the execution of promotional campaigns to increase brand awareness.
- Fostered positive relationships with clients, ensuring high levels of satisfaction and retention.
- Engaged with customers to build business relationships.
General Manager
Chipotle Grill
Bexley, Ohio
04.2025 - 02.2026
- Managed daily operations to ensure compliance with food safety and cleanliness standards.
- Trained staff on customer service excellence and menu knowledge to enhance guest experiences.
- Implemented inventory management practices to optimize stock levels and reduce waste.
- Coordinated team schedules to maintain adequate staffing during peak hours for operational efficiency.
- Monitored sales trends to identify opportunities for improving service and product offerings.
- Resolved customer complaints promptly, ensuring satisfaction and fostering positive relationships.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Reported issues to higher management with great detail.
Car Sales Associate
Ricart
Groveport, OH
09.2024 - 03.2025
- Assisted customers in identifying vehicle needs and preferences to enhance sales experience.
- Executed product demonstrations to showcase vehicle features and benefits effectively.
- Managed customer inquiries and follow-ups to ensure satisfaction and foster relationships.
- Collaborated with finance team to facilitate smooth transaction processes for clients.
- Participated in team meetings to share insights on sales strategies and client feedback for improvement.
- Actively participated in ongoing product training sessions to remain knowledgeable about current models and industry trends.
- Greeted customers on lot and in showroom to answer questions about brand and available inventory.
- Streamlined paperwork processes for faster transaction completion times, improving customer experience.
- Enhanced dealership reputation by delivering exceptional customer service throughout all stages of the car buying process.
General Manager
Chipotle
Groveport, OH
01.2023 - 09.2024
- Assisted in developing marketing strategies that increased customer engagement and brand loyalty.
- Conducted regular training sessions to improve team performance and adherence to company policies.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
Service Leader
Chipotle
Groveport, OH
07.2022 - 09.2024
- Led team to ensure high-quality food preparation and service standards.
- Mentored staff, fostering a culture of teamwork and continuous improvement.
- Analyzed customer feedback to drive menu improvements and service enhancements.
- Collaborated with management on strategic initiatives to boost store performance.
- Handled escalated customer complaints professionally, resolving situations in a manner that satisfied both parties whenever possible.
- Promoted teamwork within the department, leading to improved collaboration and greater overall effectiveness.
- Mentored junior team members in best practices for excellent customer service delivery, cultivating a culture of continuous improvement and growth.
- Maintained detailed records of customer interactions, enabling accurate reporting and analysis to inform future improvements.
Crew Member
Chipotle
Obetz, Oh
08.2018 - 06.2022
- Delivered exceptional customer service, ensuring positive dining experiences for all guests.
- Prepared and assembled food orders accurately, adhering to Chipotle's quality standards.
- Maintained cleanliness and organization of workstations, contributing to a safe environment.
- Trained new crew members on food preparation techniques and safety protocols.
- Assisted in maintaining compliance with health and safety regulations during daily operations.
- Provided feedback to management on process improvements that enhanced team performance and guest satisfaction.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
Education
High School Diploma -
Groveport Madison
Groveport OhioSkills
- Consultative sales
- Business relationship management
- Staff training
- Client acquisition
- Continuous professional improvement
- Active listening
- Multitasking Abilities
- Food safety and sanitation
- Attention to detail
- Time management
Accomplishments
- Achieved 100 on Ecosure through effectively helping my team understand the importance of food safety and cleanliness.
- Supervised team of 25-35 staff members.
Certification
- Servsafe Certified
Timeline
Business Development Representative
Germain Volkswagen
02.2026 - Current
General Manager
Chipotle Grill
04.2025 - 02.2026
Car Sales Associate
Ricart
09.2024 - 03.2025
General Manager
Chipotle
01.2023 - 09.2024
Service Leader
Chipotle
07.2022 - 09.2024
Crew Member
Chipotle
08.2018 - 06.2022
High School Diploma -
Groveport Madison