Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Rachel Huberty

Milwaukee,WI

Summary

Proven leader in quality assurance and customer service excellence. Motivated with engaging personality and flexible approach. Upbeat, friendly while anticipating customer needs to facilitate enjoyable dining experiences.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Server

Fuel Cafe
11.2022 - Current
  • Demonstrate strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Serve food and beverages promptly with focused attention to customer needs.
  • Work with POS system to place orders, manage bills, and complete shift review.
  • Collaborate with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Assist management with off site events while positively representing the company.
  • Cultivate warm relationships with regular customers.
  • Perform opening and closing duties, ensuring the dining is prepared for seamless service transitions.
  • Address customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.

Quality Assurance Manager

Calumet Diversified Meats, Inc.
10.2018 - 01.2022
  • Conducted regular audits to ensure adherence to established protocols, maintained compliance with government regulations while maintaining product quality.
  • Investigated customer complaints and performed corrective actions to resolve quality issues.
  • Established robust quality documentation systems that ensured traceability throughout the entire production lifecycle.
  • Conducted risk assessments to identify and mitigate potential quality issues.
  • Implemented corrective action plans based on audit findings, resulting in measurable improvements over time.
  • Performed root cause analysis to identify and resolve quality issues and defects.
  • Trained team members on quality assurance principles, fostering a culture of accountability and high performance.
  • Facilitated communication between departments regarding quality concerns, fostering collaboration towards shared goals.
  • Enhanced product quality by implementing comprehensive QA processes and procedures.

Education

High School Diploma -

Mukwonago High School
Mukwonago, WI

Skills

  • Strong Work Ethic
  • Exceptional customer service
  • Cash Handling
  • Guest Engagement
  • Safe Food Handling
  • Menu Memorization
  • Food Running
  • High-volume dining
  • Sales expertise
  • Food safety understanding
  • Quality Control
  • Point of sale operation
  • Allergy awareness
  • Wine pairing knowledge

Certification

Certified Internal Auditor

Certified SQF Practitioner

PCQI Certified

HACCP Certified

Languages

Spanish
Professional Working

Timeline

Server

Fuel Cafe
11.2022 - Current

Quality Assurance Manager

Calumet Diversified Meats, Inc.
10.2018 - 01.2022

High School Diploma -

Mukwonago High School

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Rachel Huberty