Rachel Hughes
San Diego,CA
Summary
Experienced Case Manager and current Professional Dancer seeking Marketing roles to further expand professional career. Effective multitasker able to handle a high volume of projects with accuracy and professionalism, while creating strong rapport with coworkers and clients. Currently completing Google Digital Marketing & E-Commerce Professional Certificate.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Case Manager
Telecare Corporation
04.2022 - 02.2023
- Assigned to a caseload of 10-15 individuals at a time experiencing symptoms of or diagnosed with severe mental health conditions
- Scheduled weekly visits with individuals while advocating for and collaborating with other health professionals to strategize towards tailored goals in social services, such as healthcare appointments, food stamps, housing, long term care, and further community and healthcare resources
- Documented services in Cerner and company digital files accurately, ethically, and promptly, while collaborating with a team of case managers, supervisors, and administrators to ensure quality service and methods for intervention.
Fitness Instructor
Madhouse Dance
06.2022 - Current
- Teach high-energy dance cardio and choreography classes with a history of 14+ years of dancing experience at a highly acclaimed small business studio that welcomes all backgrounds of experience and branded by women and non-binary empowerment
- Maintain client loyalty by forming relationships during and outside of class times while consistently promoting an overall welcoming environment
- Ensure high quality classes through dedicated preparation, dynamic playlists, and ever-changing creation of dances to create engaging, motivating, and exciting classes that retain weekly client participation
Professional NLL Dancer
Sirens Dance Team
10.2023 - Current
- Perform multiple dance routines at hometown held professional lacrosse games during season
- Demonstrate professionalism during high-pressure situations adhering strict rehearsal schedules while maintaining technique, stamina, and choreography precision outside of dedicated rehearsal time
- Develop strong relationships with fellow performers and production staff to foster a positive working environment
- Increased ticket sales by engaging with fans on social media platforms and promoting upcoming performances through community outreach events and fan engagement during games
Visitor Center Intern and Tour Guide
University of California Gaucho Tour Association
01.2020 - 09.2021
- Acted as an ambassador to market the University through engaging, informative tours
- Present controversial information in a positive, realistic light by being well-versed in campus facts, resources, and student experience
- Organized office space of the University's Visitor Center and assisted daily visitors in receiving campus and tour information through phone calls, emails, and in-person communication.
Server
Cerveza Jacks
05.2023 - 11.2023
- Combined history of 6+ years in the restaurant industry as a server and barista in multiple positions held from August 2016 to November 2023
- Provided attentive service to multiple tables of guests at once during high-volume periods without sacrificing attention to detail or guest rapport.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Other notable places of employment include Sundried Tomato American Bistro in San Clemente, CA and Dune Coffee in Santa Barbara, CA
Education
Bachelor of Arts - Sociology
University of California
Santa Barbara, CA06.2021
Associate of Arts - Psychology
Saddleback College
Mission Viejo, CA08.2019
Skills
- Microsoft Office
- Customer Service
- Relationships and rapport
- Leadership
- Teamwork
- Telephone Reception
- Email Communication
- Scheduling
- Filing documents
- Care Coordination
Certification
Google Digital Marketing & E-commerce Professional Certificate - In Progress
Timeline
Professional NLL Dancer
Sirens Dance Team
10.2023 - Current
Server
Cerveza Jacks
05.2023 - 11.2023
Fitness Instructor
Madhouse Dance
06.2022 - Current
Case Manager
Telecare Corporation
04.2022 - 02.2023
Visitor Center Intern and Tour Guide
University of California Gaucho Tour Association
01.2020 - 09.2021
Bachelor of Arts - Sociology
University of California
Associate of Arts - Psychology
Saddleback College
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