Rachel Johnson

• Enhanced trainee engagement by incorporating interactive activities and real-life examples in training sessions.
• Provided personalized coaching to trainees, resulting in improved performance and higher satisfaction levels.
• Conducted training sessions for new hires, ensuring a smooth onboarding process.
• Developed and implemented training programs for warehouse staff, focusing on safety, efficiency, and quality.
• Provided hands-on training for equipment operation, including forklifts, pallet jacks, and other warehouse machinery.
• Monitored and evaluated employee performance, offering constructive feedback to enhance skills and productivity.
• Collaborated with management to identify training needs and address skill gaps within the team.
• Maintained accurate training records and documentation.

• Improve shop flow 15% to enable more work accomplished with current resources
• Established close relationships with insurance companies
• Conducted job labor and parts costing, ordering all repair parts
• Established enhanced customer service through timely and efficient service

• Increased team efficiency by strategically delegating duties, monitoring output and rewarding positive contributions
• Trained and certified team on baler, compactor, crown and forklift while enforcing safety policy and procedures
• Supervised team on processing picks and shipping online orders in timely manner
• Supervised team in receiving ,logging, processing store write offs , shipping store to store and DC merchandise

Was promoted from overnight stocker to Department Manager, to Assistant Manager , then to Co Manager .

• Enforced and coordinated company systems, policy and procedures
• Accomplished staff results by communicating job expectations , planning monitoring
• Established strategic goals by gathering pertinent business, financial service and operation information
• 1 of 2 Points of contact in absence of Store Manager
• Associated with all store functions including staffing , scheduling, inventory management, and store presentation to company standards

Was promoted from Replenishment supervisor to Key Carrier .

• Responsible for leading team in efficient unloading, stocking and improved backroom location accuracy from 62% to 97%
• Increase freight movement by auditing and follow ups
• Successfully facilitated implementation to start up new opening stores
• Supported all OSHA safety programs to ensure safe working environment for all team members
• Saved labor hours by sustaining organised stockroom , and improvement of inventory record in the district