Rachel Jones
Morristown,TN
Summary
Dynamic business development leader with a proven track record at Gentiva Hospice, adept at driving territory growth and revenue generation through strategic relationship building and effective prospect targeting. Equipped with clinical knowledge excelling in fostering these partnerships and executing plans that surpassed business targets, demonstrating exceptional cold calling and interpersonal skills.
Overview
9
9
years of professional experience
Work History
Hospice Care Consultant
Gentiva Hospice
Morristown, TN
11.2023 - Current
- Increasing profitability and revenue by identifying customer needs and determining appropriate offerings.
- Established strong relationships with key decision makers within client organizations.
- Perform regular follow-ups with prospects to close deals in a timely manner.
- Negotiate contracts with clients for new business development initiatives.
- Analyze competitor activities in order to understand industry trends and dynamics.
Director of Business Development
University of Tennessee Hospice – LHC Group
06.2023 - 09.2023
- At the agency level, hires, manages, develops, and oversees the sales team, establishing ambitious goals for employees to promote achievement and surpass business targets.
- Generate leads and capitalize on valuable business opportunities to bring in new company revenue and improve bottom line profit.
- Establishes and maintains a positive working relationship with referral sources, patients, families, healthcare professionals, and the community at large to bring a greater understanding of the hospice philosophy and support to all patients that desire our care
- Creates strategic sales plans that consider the major influences on revenue, admissions, and length of stay in order to meet agency growth objectives
- Cultivated strong professional relationships with providers and key clients to drive long-term business development.
Hospice Account Executive
University of Tennessee Hospice – LHC Group
09.2021 - 05.2023
- Developed and implemented a comprehensive sales plan to increase revenue in assigned territory.
- Responsibilities include predicting a return on investment and maintaining a marketing spending budget to be a wise steward of the company's financial resources
- Executing successful sales calls that recognize and address the referral community's needs and effectively convey the qualities and advantages of the LHC Group
- Executes a weekly, monthly, and quarterly plan to grow market share through the development of important accounts, including prospecting, diversification, and call frequency and routing
- Responsible for all sales administration duties including, but not limited to, CRM compliance, expense reports, payroll time sheets, medical director time sheets, strategic territory planner, PTO requests, paperwork (POC) delivery or pick-up when needed
Emergency Department RN
Morristown Hamblen Healthcare System
05.2016 - 07.2021
- Constantly communicated and collaborated with physicians, therapist, social workers, doctors, and other professionals to ensure optimal care was given to patients in a timely manner
- Independently maintained safe and effective care to patients with different acuity levels in a time-restricted and demanding environment
- Merged empathy and strong interpersonal skills by ensuring both physical and emotional needs of patients and families were maintained
- Demonstrate exemplary documentation skills by accurately maintaining nurses' notes and promoting sufficient communication among care staff from admittance to discharge
- Member of the code team - assisting with rapid sequence intubation, ventilator management and initiation of critical drips per hospital protocol
Education
Associate of Science - Nursing
Lincoln Memorial University
Knoxville, TN05.2016
Completed prerequisites
University of Tennessee-Knoxville
Knoxville, TN05.2014
Diploma - Graduated with Honors
Morristown-Hamblen High School East
05.2012
Skills
- Territory growth
- Business development and planning
- Relationship building and rapport with customers
- Cold calling
- Revenue generation
- Prospect targeting
Accomplishments
- Highest agency average daily census growth of 86% in 2022
- Presidents Circle Achieving 143% Grown In Admissions in 2022.
- Best agency SOC growth of 41% in 2022
- Tami Stout Spotlight Award top-performing Account Executive in Sequential Total Admissions Growth Percentage Within Given Quarter.
- Successfully recruited three Physicians to serve as Agency Medical Director, as well as recruiting 4 Nurse Practitioners to represent Gentiva Hospice within their medical community to drive new business.
- Promoted to Director of Business Development overseeing Sales team in three different hospice agencies Within LHC Group.
- WOW Award Recipient
- On Point Award: Embodying the admirable qualities of an exemplary hospice care consultant.
References
References available upon request.
Timeline
Hospice Care Consultant
Gentiva Hospice
11.2023 - Current
Director of Business Development
University of Tennessee Hospice – LHC Group
06.2023 - 09.2023
Hospice Account Executive
University of Tennessee Hospice – LHC Group
09.2021 - 05.2023
Emergency Department RN
Morristown Hamblen Healthcare System
05.2016 - 07.2021
Associate of Science - Nursing
Lincoln Memorial University
Completed prerequisites
University of Tennessee-Knoxville
Diploma - Graduated with Honors
Morristown-Hamblen High School East