Rachel Jones
Gladstone,VA
Summary
Dynamic professional with extensive experience as a 911 Dispatcher at Appomattox Public Safety, excelling in high-pressure environments. Demonstrated critical thinking and active listening skills to support emergency response teams effectively. Proven track record in achieving goals and streamlining processes, enhancing operational efficiency in law enforcement and customer service settings.
Overview
2014
2014
years of professional experience
Work History
911 Dispatcher
Appomattox Public Safety
- Monitored Police and Fire radios to provide assistance to responding personnel.
- Provided exceptional customer service to callers in crisis, displaying empathy while obtaining necessary information for emergency response teams.
- Recorded and tracked emergency requests utilizing computer-aided dispatch systems.
- Supported law enforcement officers during high-risk situations by providing vital background data on suspect locations or histories.
Deputy Sheriff
Amherst Sheriff's Office
- Handled high-pressure situations calmly and professionally, minimizing risks to public safety.
- Served warrants efficiently while maintaining strict adherence to legal guidelines and procedures.
- Assessed potentially dangerous situations quickly; employed de-escalation techniques when needed to maintain peace.
- Collaborated with other law enforcement agencies for joint operations, resulting in improved efficiency and effectiveness.
Agent Services Representative
VA Department of Motor Vehicles
07.2011 - 07.2013
- Achieved established monthly goals.
- Balanced competing priorities effectively while consistently delivering high-quality support to both agents and customers alike.
- Streamlined communication processes for increased efficiency within the agent services team.
- Participated actively in regular team meetings aimed at driving continuous improvement initiatives across various aspects of agent services operations.
Education
Associates - Business/agriculture
Virginia Tech
Blacksburg, VA05.2005
Skills
- Works Well Under Pressure
- Active listening
- Critical thinking
- Computer skills
Timeline
Agent Services Representative
VA Department of Motor Vehicles
07.2011 - 07.2013
911 Dispatcher
Appomattox Public Safety
Deputy Sheriff
Amherst Sheriff's Office
Associates - Business/agriculture
Virginia Tech
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