Rachel Jozefczyk
New Kensington,PA
Summary
Accomplished Cake Decorator with a proven track record at Mazziotti Bakery, showcasing exceptional skills in wedding cake design and customer service. Leveraged precise hand-eye coordination and strong communication to develop a loyal clientele, enhancing bakery offerings and service quality. Demonstrated continuous learning by mentoring new employees, achieving significant improvements in product diversity and customer satisfaction.
Creative and resourceful with passion for artistic expression and keen eye for detail. Possesses foundational knowledge in cake design principles and techniques, with skills in frosting application and decorative piping. Committed to creating visually stunning cakes that delight customers and enhance special occasions.
Overview
19
19
years of professional experience
Work History
Cake Decorator
Mazziotti Bakery
New Kensington, PA
07.2024 - Current
- Designed specialty cakes for weddings, birthdays, and graduations.
- Assisted customers with selecting suitable cake designs based on their preferences, demonstrating excellent listening skills and attention to detail.
- Consistently met customer expectations through clear communication regarding design specifications and delivery timelines.
- Handled phone calls regarding inquiries, cancelled orders, and ordering conflicts.
- Kept work area safe and sanitized by washing utensils, tools, and countertops.
- Maintained a clean and sanitary workspace, adhering to strict food safety guidelines and ensuring overall quality control.
- Developed a loyal clientele through exceptional customer service and high-quality cake decorations.
- Managed material inventory and ordered new materials when needed.
- Disposed of damaged and expired goods to uphold safety standards and provide fresh products.
- Mentored new employees on cake decorating techniques, fostering a positive work environment and promoting skill development.
- Prepared special creams and frostings for cakes and other dessert specialties.
- Expanded the bakery''s offerings by introducing various frosting techniques, leading to more diverse product options for customers.
- Utilized social media platforms to showcase completed projects, generating interest in the bakery''s products and services among potential clients.
- Provided input during team meetings on ways to improve the bakery''s overall performance, contributing to a collaborative work atmosphere.
Cake Decorator
Sam's Club
Tarentum, PA
01.2019 - Current
- Assisted customers with selecting suitable cake designs based on their preferences, demonstrating listening skills and attention to detail.
- Handled phone calls regarding inquiries, cancelled orders, and ordering conflicts.
- Consistently met customer expectations through clear communication regarding design specifications and delivery timelines.
- Maintained a clean and sanitary workspace, adhering to strict food safety guidelines and ensuring overall quality control.
- Kept work area safe and sanitized by washing utensils, tools, and countertops.
Merchandiser
Sam's Club
Tarentum, PA
07.2019 - 07.2021
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Updated pricing and signage to complete product displays and educate customers.
- Inspected merchandise for quality and arranged proper display location on floor.
- Managed inventory levels with regular monitoring, ordering, and stock replenishment for optimal product availability.
- Contributed to a safe and welcoming shopping environment by adhering to store policies, addressing potential hazards, and maintaining clean, orderly merchandise displays.
- Reduced out-of-stock instances by conducting regular audits, adjusting inventory counts, and communicating discrepancies to management.
Produce Team Lead
Save A Lot
New Kensington, PA
08.2009 - 10.2010
- Evaluated employee performance periodically through formal reviews and informal feedback sessions, providing constructive guidance aimed at professional growth.
- Spearheaded initiatives to improve overall store cleanliness, contributing to a more pleasant shopping environment for customers.
- Maintained open lines of communication with vendors, negotiating favorable pricing terms while upholding quality standards.
- Optimized workflow efficiency by regularly updating standard operating procedures in line with best practices from industry peers.
- Reduced waste levels with diligent monitoring of expiration dates and proper storage procedures.
- Improved produce quality by implementing rigorous inspection and inventory management processes.
Cashier
Sam's Club
Tarentum, PA
01.2019 - 07.2019
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Sales Associate
Walgreens
New Kensington, PA
10.2010 - 08.2011
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Cashier
Save A Lot
New Kensington, PA
03.2009 - 08.2009
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with returns, refunds and resolving transaction issues.
- Restocked and organized merchandise in front lanes.
- Built relationships with customers to encourage repeat business.
Fast Food Crew Member
Wendy's
Natrona Heights, PA
04.2006 - 07.2008
- Worked front counter, drive-thru and other areas.
- Demonstrated exceptional multitasking abilities while managing multiple orders during busy shifts without compromising quality or service standards.
- Took orders, prepared meals, and collected payments.
- Managed cash register transactions accurately, ensuring proper handling of cash and credit card payments.
- Improved customer satisfaction by providing efficient and friendly service during peak hours.
- Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
- Optimized speed of service by quickly assembling food items and packaging them for customer convenience.
- Restocked workstations with supplies and food display cases with fresh selections to decrease customer waiting during busy periods.
- Performed shift change tasks each day to keep store neat and running smoothly.
Education
N/A - N/A
Burrell Senior High School
Lower Burrell Pa06.2008
Skills
- Cake decoration
- Food handling safety
- Precise Hand-eye coordination
- Strong communication skills
- Food safety compliance
- Continuous learning and adaptation
- Wedding cake design
- Decorating skills
- Attention to detail
- Reliable and responsible
- Customer service
Timeline
Cake Decorator
Mazziotti Bakery
07.2024 - Current
Merchandiser
Sam's Club
07.2019 - 07.2021
Cake Decorator
Sam's Club
01.2019 - Current
Cashier
Sam's Club
01.2019 - 07.2019
Sales Associate
Walgreens
10.2010 - 08.2011
Produce Team Lead
Save A Lot
08.2009 - 10.2010
Cashier
Save A Lot
03.2009 - 08.2009
Fast Food Crew Member
Wendy's
04.2006 - 07.2008
N/A - N/A
Burrell Senior High School