Rachel Keddy
Motivated and reliable customer service professional with over two years of experience in retail, cash handling, and front-end operations. Skilled in providing excellent customer support, managing transactions accurately, and maintaining efficiency in fast-paced environments. Strong ability to balance customer needs with company policies while ensuring smooth daily operations.
An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.
Seeking to transition into new field, leveraging skills developed in fast-paced medical office environment. Excel at managing patient interactions, scheduling, and administrative tasks with efficiency and professionalism. Dedicated to providing exceptional service and contributing to positive team dynamic in new role.
Work History
Medical Receptionist
8 Months- Maintained accurate patient records using electronic health record (EHR) systems.
- Managed patient scheduling and appointment confirmations to optimize clinic flow.
- Coordinated communication between medical staff and patients, enhancing service delivery.
- Trained new reception staff on office protocols and software systems to ensure consistency.
- Implemented new administrative procedures, improving efficiency in front desk operations.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Managed multi-line phone system and pleasantly greeted patients.
- Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
- Improved front office organization by implementing new filing systems and maintaining cleanliness in waiting areas.
- Maintained confidentiality and privacy of patient information, adhering to HIPAA regulations.
- Optimized appointment scheduling to maximize doctor availability.
Customer Service / Cash Office
7 Months- Assisted customers with purchases, returns, and inquiries, enhancing overall shopping experience.
- Assist customers with purchases, returns, and inquiries in a professional and friendly manner.
- Coordinated with team members to streamline front-end operations, ensuring adherence to service standards.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Customer Service / Cash Office
1 Year 10 Months- Balanced registers, reconciled cash, and prepared deposits to ensure accurate financial reporting.
- Resolved customer issues and ensured satisfaction, contributing to positive shopping experiences.
- Trained and onboarded new front-end associates to promote team efficiency and service quality.
- Maintained a clean, organized, and efficient service area.