Rachel Killaly
New York,NY
Summary
Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues.
Work History
Barista
Starbucks
09.2022 - 03.2023
- Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Prepared specialty drinks such as cappuccinos, lattes and mochas.
- Used POS system to accurately enter orders and process payments.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
Education
High School Diploma -
05.2023
- 3.81 GPA
- Study Abroad: Berlin, Germany, Language and Cultural Immersion.
- Completed AP course in U.S. Government and Politics.
- Completed AP course in U.S. History.
- Completed AP course in English.
- Extracurricular Activities: Tutored under-privileged kids who needed help with homework.
Skills
- Conflict Mediation
- Point of Sale Knowledge
- Team Player
- Adaptive and creative
- POS Systems
- Attention to Detail
- Inventory Management
- Flexible Schedule
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Barista - Starbucks
09.2022 - 03.2023
Alcoa High School - High School Diploma,
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