Rachel Koski
Madison,AL
Summary
Experienced store manager with over fifteen years of experience in full-line and specialty retail. Excellent reputation for resolving problems and improving customer satisfaction. Analytical problem solver and critical thinker with remarkable decision-making and multi-tasking abilities.
Overview
16
16
years of professional experience
Work History
Assistant Store Manager
TJ Maxx
12.2021 - Current
- Managed 50+ store employees successfully in fast-paced environment through proactive communication and positive feedback.
Store Manager
Francesca's
06.2017 - 12.2021
Assistant Store Manager
Francesca's
01.2015 - 06.2017
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
Office Assistant
University Of Hawaii Maui College
08.2011 - 12.2013
- Delivered clerical support by handling range of routine and special requirements.
- Developed correspondence letters, memos and emails.
Operations Lead
Sears
10.2008 - 03.2011
- Motivated and trained employees to maximize team productivity.
- Planned operations and activities, and led projects.
Education
Studied - Business Management
University of Hawaii Maui College
Kahului, HISkills
- Performance Assessment
- Human Resources Oversight
- Quality Assurance
- Records Organization and Management
- Business Leadership
- Customer Service Management
- Sales Tracking
- Decision Making
- Problem Anticipation and Resolution
- Employee Motivation
- Verbal and Written Communication
- Goal Setting
Timeline
Assistant Store Manager
TJ Maxx
12.2021 - Current
Store Manager
Francesca's
06.2017 - 12.2021
Assistant Store Manager
Francesca's
01.2015 - 06.2017
Office Assistant
University Of Hawaii Maui College
08.2011 - 12.2013
Operations Lead
Sears
10.2008 - 03.2011
Studied - Business Management
University of Hawaii Maui College
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