Rachel L. Moore
McHenry,IL
Summary
Motivated customer service specialist with over three+ years retail experience in a fast-paced, team-based environment. Always eager to learn and work with new people.
Overview
12
12
years of professional experience
Work History
Operations Manager
Pavement Solutions
01.2017 - Current
- Prepare daily Schedule Report using QuickBooks
- Prepare daily dispatch using Microsoft Word
- Prepare Dispatch and Work orders for all field crews
- Managing a minimum of 15 field crews a day ranging from 25-50 laborers
- Answering customer phones calls, questions and anything else relating to jobs for the day
- Read blueprints to prepare proposals and take offs
- Mark blueprints if needed for each crew to complete job properly
- Follow up on next day job closeouts, photo loggers and invoicing
- When needed to meet village inspectors/customers/partners/ field employees out on job sites to go over anything that needs to get done or they have questions with
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Increased profit by streamlining operations.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
Project Management Assistant
Pavement Solutions
05.2015 - 01.2017
- Prepare proposals for customers using Sales Force
- Send proposal to the customer for approval then work with customer to schedule the job
- After customer approval data enter the job into company software for inventory, labor and project management
- Maintain contact with customer thru job completion
- Responsible for data entry of employee timecards and completing payroll records using Excel for submission to payroll department
Server
Dave and Busters
01.2015 - 05.2015
- I was responsible for taking orders, ensuring accuracy then serving order to the guests - both food and beverages
- In addition to individual groups I also participated in serving parties and banquets
Break Operator
Fabrik Molded Plastics
05.2014 - 01.2015
- I started as a machine operator on plastic mold injection machines, Made parts and packed boxes
- In three months I got moved up to Break Operator, I ran the room I was in, made sure all the presses had the supplies needed for that night of work and the shift after, trained new operators as they came in
Shift Leader
Oberweis Dairy
06.2013 - 05.2014
- I started off as a scooper, serving ice cream to guests
- I got promoted in four months to Shift Leader, I was responsible for training new employees, the conditions of the store upon closing, handled the cash registers at the end of each night and made sure the safe was in order, handled banking the next morning
Education
High School Diploma -
McHenry East High School
McHenry, IL12.2014
Skills
- Exceptional communication skills
- Ability to determine proper action for desired outcome
- Quick learner
- Strong attention to detail
- Microsoft Office experience (Excel, Publisher, Outlook, Word)
- Sales Force Software
- Sage Timberline Software
- HCSS Construction Software
- QuickBooks Basics
- Problem-solving
- MS office
- Operations management
- Workflow optimization
- Employee motivation
- Team leadership
- Client relationships
Extratraining
- Obtained serve safe in both food and alcohol through online classes.
- Attended a management skills class in Aurora, IL at Oberweis Dairy corporate office for a 4 week class.
- Completed Fred Pryor Microsoft Excel training seminar.
Timeline
Operations Manager
Pavement Solutions
01.2017 - Current
Project Management Assistant
Pavement Solutions
05.2015 - 01.2017
Server
Dave and Busters
01.2015 - 05.2015
Break Operator
Fabrik Molded Plastics
05.2014 - 01.2015
Shift Leader
Oberweis Dairy
06.2013 - 05.2014
High School Diploma -
McHenry East High School
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